ETIC, Atlassian Developer and Support - Senior Associate

Job description

Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Associate Job Description & Summary We are seeking a Senior Associate Atlassian Developer with 4 years of experience in Application Support Domain, to join our dynamic team. In this role, you will be instrumental in automating and integrating Atlassian products such as Jira and Confluence, as well as managing these products to ensure robust level 3 support. You will be an essential member of a team that reports to the Cloud Service Delivery Director and will be a key contributor to the team based in Cairo. Additionally, you will support client transformation programs across the PwC Global Network, including the UK, the Netherlands, and Germany. As a Senior Associate Atlassian Developer, you will: Develop and maintain automation and integration solutions for Atlassian products, adhering to the highest standards Manage Jira Projects and Confluence Spaces on both Cloud and self-hosted versions Develop and maintain Power BI data models and reports, integrate them with Atlassian tools as well as analyzing data. Write and maintain custom scripts, and automate workflows and processes using ScriptRunner for Jira. Configure and customize Tempo Timesheets, Planner, and Budgets, develop custom reports and dashboards using Tempo data and integrate Tempo with Jira. Handle daily tickets and requests on both Jira and Confluence, including creating new Jira projects, workflows, custom fields, and Confluence Spaces for Level 3 Support Collaborate closely with support engineers, developers, architects, and project managers within our organization Required Skills: Bachelor’s degree in Computer Science, Engineering, or a related field 4 years of experience in automation, integration, and support of Atlassian products Proficiency in managing Atlassian products, particularly Jira and Confluence Familiarity with application support tools and methodologies Experience with Power BI, Script Runner and Tempo Experience with scripting and automation tools Knowledge of IT service management and agile methodologies Excellent communication and interpersonal skills Proficiency in English Desirable: Atlassian Certified Professional (ACP-620) Managing Jira Cloud Projects Certification or Similar Atlassian Certification Essential skills & attributes: Excellent oral and written communication skills as well as basic presentation skills Ability to work within a fast-paced & unstructured environment. Excellent time management, communication and organizational skills Ability to interact efficiently and collaborate with team members Education : University Bachelors education in a Computer Science/ IT / Communications Engineering Desired Languages: Fluent (English) - Speaking and Writing What we offer: Flexible working arrangements (Flex-work, Home Office) Refer-a-Friend – get a bonus in the employee referral program Wide range of leading-edge trainings (including language courses) Family Medical Insurance Yearly Bonus This position is an excellent opportunity to advance your technical skills while working in a supportive and dynamic environment. If you are dedicated to providing exceptional support and development for industry-leading software products, we encourage you to apply. At PwC , The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, ‘The PwC Professional’. The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders. Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner. Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives. Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation. Business acumen: The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC. Relationships: The ability to build relationships of high value which are genuine and meaningful. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Atlassian, Atlassian Confluence, Atlassian JIRA Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more} Desired Languages (If blank, desired languages not specified) Travel Requirements 0% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date