ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

Job description

Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Senior Associate Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. About PwC ETIC - Egypt Technology and Innovation Centre PwC opened a new Technology & Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities. The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture. Job Summary: What does this role aim to achieve in the firm/what impact does the role create The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience. Roles and Responsibilities: Daily tasks and delivery expectation As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering some or all of these activities for clients of PwC: Support the transition of related HR processes from the Client to the PwC team e.g. Coordinate and support any transition tasks Upskill on any required process workflows and technologies Manage Employee Data & Documentation e.g. Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality Organize relevant documents (contracts, performance reviews, etc.) Archive records for compliance and reference Create and use organised digital systems to store and manage files using clear naming rules Receive, review and maintain employee files incl. sending requests to employees with outdated documents Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed Provide HR Helpdesk/ Support Services Address queries related to policies, benefits, payroll, and other HR functions as required Support employee on/offboarding & lifecycle management e.g. Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities Support internal mobility and promotion processes Conduct exit interviews to gather feedback Send feedback to related parties Support grievances & escalations Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures. Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately.. Support Compliance and Reporting Ensure compliance with legal/ regulatory requirements and HC policies Support in preparing required HR related reports to meet any regulatory requirements Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant Support Leave Management Maintain accurate records of employee leave balances and usage in the HRIS or leave management system Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies Provide reports on leave trends, balances, and usage to management Ensure that paid and unpaid leaves are accurately reflected in payroll calculations Act as a point of contact for employee queries related to leave policies and balances Offer support for employees navigating complex leave situations, such as medical or family emergencies Demonstrate strong use of time management/ organisational skills & tools: Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress Identify high-value tasks that directly contribute to HC goals Communicate to-do list activities to related parties and manager Adhere to agreed Service Level Agreements (SLAs) Collaborate effectively in a team environment Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience Execute tasks as directed by HR Supervisor Communicate effectively with clients to ensure clarity and understanding Support Process Improvement Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows Assist in the implementation of best practices and new technologies Expected Skills: Specific learned abilities or technical skills Knowledge & experience in the HRMS system (e.g. SAP/ SuccessFactors, Workday, Oracle) Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns Expected Competencies: Values, behaviors & attitude Communicates with impact Results driven Drives organizational excellence Required Language Skills: Proficient in written and spoken English and Arabic Minimum Education and Specific Qualification: Bachelor’s degree in a HR related field, business management / administration or equivalent HR related Certifications in relevant fields would be advantageous Years of Experience: For an Associate, 1-3 years of professional experience and for a Senior Associate 4-6 years experience. Ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East or GCC region Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date