ETIC, Service Delivery Manager - Senior Manager

Job description

Line of Service Industry/Sector Specialism Management Level Senior Manager Job Description & Summary Role Overview The Google Alliance Driver is responsible for accelerating the growth and business impact of PwC's strategic alliance with Google. Acting as a key liaison between PwC and Google stakeholders, the role drives alliance strategy execution, pipeline growth, Go-to-Market initiatives, partner funding programs, executive engagement, and operational governance. The successful candidate will collaborate with alliance leaders, sales teams, solution leaders, marketing teams, and client account teams to identify opportunities, enable joint pursuits, and maximize the value of the PwC-Google relationship. Key Responsibilities • Support the execution of the Google alliance strategy, annual business plan, and longterm growth objectives. • Build and maintain strong relationships with Google, PwC leadership, account teams, and key alliance stakeholders. • Serve as a trusted liaison between PwC and Google, ensuring alignment on strategic priorities, initiatives, and business objectives. • Coordinate and execute joint Go-to-Market (GTM) initiatives, alliance campaigns, and market development programs. • Identify, develop, qualify, and accelerate alliance-generated business opportunities across priority industries, sectors, and accounts. • Partner with sales, consulting, and account teams to position Google solutions and services within client opportunities and strategic pursuits. • Support strategic account planning and joint account development activities to maximize alliance-driven growth. • Facilitate joint pursuit planning sessions and drive collaboration between PwC and Google teams to accelerate deal progression and improve win rates. • Track, manage, and report on alliance pipeline, bookings, revenue influence, partnersourced opportunities, and other performance metrics. • Maintain alliance dashboards, scorecards, forecasts, and executive reports, providing actionable insights to leadership. • Coordinate executive governance meetings, Quarterly Business Reviews (QBRs), steering committees, and alliance performance reviews. • Prepare executive presentations, business updates, performance analyses, briefing materials, and leadership communications. • Track and manage actions, decisions, risks, issues, and dependencies arising from alliance governance forums. • Manage partner funding programs, business development funds, approvals, utilization tracking, and reporting requirements. • Collaborate with marketing teams to plan and execute joint campaigns, client events, webinars, executive roundtables, and thought leadership initiatives. • Support the development of alliance-specific sales plays, value propositions, industry solutions, case studies, and success stories. • Drive alliance enablement programs, certifications, training initiatives, and awareness campaigns to enhance workforce readiness. • Track certification progress, skills development, and adoption of Google technologies across relevant teams. • Maintain alliance playbooks, stakeholder maps, operating procedures, governance documentation, and knowledge repositories. • Ensure alliance opportunities, engagements, and activities are accurately maintained within CRM and reporting systems. • Identify, assess, and escalate alliance-related risks, constraints, and operational challenges while driving mitigation actions. • Monitor Google strategic priorities, product developments, incentive programs, and partner requirements, translating them into actionable opportunities for PwC. • Support annual planning, target setting, forecasting, budgeting, and investment planning activities for the alliance. • Collaborate with cross-functional teams including Sales, Consulting, Managed Services, Delivery, Marketing, Operations, Legal, Procurement, and Finance to maximize alliance value. • Facilitate executive-to-executive relationship development between PwC and Google leaders to strengthen strategic collaboration. • Drive continuous improvement of alliance governance, reporting, operating models, and commercial effectiveness. • Champion alliance best practices and promote a culture of collaboration, innovation, and partner-centric growth across the organization. • Contribute to the development and execution of strategic initiatives that expand the alliance portfolio, increase market presence, and deliver measurable business outcomes. Success Measures • Alliance-influenced pipeline growth • Alliance-enabled revenue and wins • Google funding secured and utilized • Successful GTM initiatives delivered • Executive stakeholder satisfaction • Certification and enablement adoption metrics • Governance effectiveness and reporting quality Preferred Experience • 7+ years in alliance management, business development, partner ecosystems, or strategic partnerships. • Experience working with Google Cloud, Microsoft, AWS, Oracle, SAP, Salesforce, or similar ecosystems. • Strong stakeholder management and executive communication skills. • Experience with pipeline reporting, governance, and performance management. • Commercial mindset with technology consulting or cloud transformation exposure Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date