European Travel Coordinator and Business Support

Job description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. European Travel Coordinator and Business Support – JG08 Permanent Position Reporting to the Head of Procurement The Chief Information & Transformation Office (CITO), Europe, leads technology, transformation, data and AI initiatives across Canada Life's European businesses. Working across multiple markets and business functions, CITO is driving a more connected, digitally enabled organisation, helping modernise how we operate, accelerate innovation and deliver better outcomes for customers and colleagues. This is an exciting time to join CITO as we build the capabilities, platforms and partnerships that will support the next phase of our European transformation journey. From technology strategy and architecture to data, AI and change delivery, CITO offers the opportunity to work on high-impact initiatives that shape the future of Canada Life across Europe. We are hiring a European Travel Coordinator and Business Support colleague to provide high-quality business support while ensuring efficient, compliant and cost-effective business travel across Europe. This role will act as a key point of contact for travel-related queries, reporting and risk oversight, working closely with senior leaders, Executive Assistants, global travel partners and internal stakeholders. Specifically, as a successful candidate, you will: Travel Coordination & Reporting Produce accurate and insightful European travel reporting, including monthly booking trends, spend analysis, AMEX performance reporting and policy exception insights for senior stakeholders. Act as the primary liaison for travel queries, VIP international travel support, AMEX and Concur issue resolution, escalating complex matters and ensuring timely follow-through. Monitor travel policy compliance, offline booking usage, AMEX advisories and traveller risk data, identifying trends, risks and opportunities to improve processes and self-service. Support traveller tracking and provide relevant reporting to European Risk and Security teams, including traveller locations, itineraries, high-risk destination exposure and concentration risk. Administer the AMEX portal, including user set-up, deactivation, role and permission maintenance, data integrity and regular audit checks. Lead clear communications to travel users, including updates on policy, tools, process improvements, FAQs and targeted compliance campaigns. Business Support Provide proactive business support to designated senior leaders, including diary management, meeting logistics, travel booking, expenses, document preparation and action tracking. Support governance activities, including preparation of agendas, collation of meeting packs and minutes, and tracking actions through to completion. Coordinate small events and internal engagements, such as team meetings, workshops, away days and town halls. Maintain stakeholder records, contact lists and document management processes, while providing other administrative support as required. What we are looking for Proven experience in travel coordination, travel management, business support, Personal Assistant or Executive Assistant roles, ideally supporting senior leaders in a complex organisation. Experience using corporate travel and expense tools such as Concur Travel and AMEX portals, with confidence managing queries, reporting, reconciliations and user administration. Strong analytical skills and attention to detail, with the ability to interpret travel data, identify trends and produce clear reporting for senior stakeholders. Excellent planning, organisation and time management skills, with the ability to manage multiple priorities, deadlines and stakeholder expectations. Clear written and verbal communication skills, with the confidence to liaise with internal teams, suppliers, global travel partners and senior stakeholders across Europe. A proactive, solutions-focused approach, with the ability to remain calm, discreet and professional when handling sensitive information or resolving issues. Strong working knowledge of Microsoft Office, particularly Excel, PowerPoint, Outlook and Word. Technical Competencies Strong analytical skills with the ability to interpret travel data, identify trends and highlight risks High level of accuracy and attention to detail, particularly in reporting, financial reconciliation and travel administration Confident user of travel and expense tools, such as Concur Travel and AMEX portals, as well as Microsoft Office applications including Excel, PowerPoint, Outlook and Word. Behavioural Competencies Planning & Organising: Excellent organisational and time management skills, with the ability to manage multiple priorities and deadlines. Building and Maintaining Relationships: Ability to build effective relationships with global travel teams, suppliers and internal stakeholders. Drive for Results: Customer-focused mindset with a calm, solutions-oriented approach to queries and issues. Communication and Influencing: Strong written and verbal communication skills, with the ability to draft clear user communications and liaise across senior and international stakeholders. Risk and Control: High degree of integrity and discretion when handling confidential and sensitive information. Supporting Equal Opportunities Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture. If you require any accommodations during the recruitment process please notify us and we will be delighted to ensure you are fully supported to be your best. We will review all applications and a member of the Talent Acquisition Team will be in contact with the outcome directly. If you have any questions please do not hesitate to contact a member of the Talent Acquisition team directly.