Event and Fine Dining Operations Manager

Job description

The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Event and Fine Dining Operations Manager position. This recruitment and selection process is restricted to employees of Parliamentary Precinct Operations. In this role, you will be responsible for managing parliamentary fine dining, catering, and special event operations, ensuring exceptional service delivery, high-quality guest experiences, and the successful execution of dining and hospitality services across all assigned venues and functions. You will lead a team of approximately 50 employees and oversee the day-to-day delivery of hospitality services across multiple dining, catering, and event operations, supporting official parliamentary and protocol functions and providing service to Members of Parliament, parliamentary stakeholders, dignitaries, international delegations, and other distinguished guests. Due to the operational nature of the role and the need to support parliamentary business and official functions, you may be required to work irregular hours, including evenings, weekends, and overtime. Top Reasons to Join the Food Services team: This is an exciting opportunity to lead a well-established team within Food Services and play a key role in delivering hospitality services that support Parliament. In this role, you will have the opportunity to build relationships across the organization, influence service delivery, and contribute to the ongoing evolution of parliamentary hospitality services. Education : Completion of post-secondary education in Hospitality Management, Hotel and Restaurant Management, Event Management, or a related field OR an acceptable combination of education, training and extensive relevant experiences; Food Safety Certification; Alcohol service certification; Experiences : Knowledge of financial administration, budgeting, operational cost control, revenue monitoring, and event costing practices; Experience managing fine dining, catering, banquet, hospitality, or food service operations in a complex, high-profile environment, including responsibility for service standards, workforce scheduling, labour allocation, and operational performance; Experience supervising operational teams, coordinating service delivery, and managing staff performance in fast-paced hospitality environments; Experience planning and coordinating events, receptions, banquets, VIP functions, or other large-scale activities involving multiple stakeholders and operational requirements; Experience managing client relationships, resolving escalated service issues, and ensuring a high standard of customer service; Experience managing reservations systems, event coordination processes, inventory controls, and operational logistics within hospitality or catering operations; Experience ensuring compliance with food safety, HACCP, workplace health and safety, and alcohol service standards; Asset: Sommelier, wine, protocol, or hospitality certifications. Note : An extensive level of experience is generally considered to be between five and ten years of relevant experience. We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at . Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles. We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available. Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis. Learn more about us! Visit . To learn about our hiring process, visit Eligibility and Selection . The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!