Event and Incident Coordinator

Play a key role in maintaining mission‑critical ICT operations Grow your capability in a high‑impact operations team We’re a ‘Family Friendly’ certified workplace – we understand the diverse roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities CP is a key ICT program with the Department of Defence to supply centralised processing services. The Event & Incident team are responsible for ensuring that all IT event and incident processes are effective in delivering restoration of normal service operations as soon as possible. Conduct event monitoring in line with treatment plans and take proactive actions to reduce High Priority Incidents. Work collaboratively to ensure monitoring is effective and support continuous improvement of event and incident processes. Maintain accurate, high‑quality incident records and ensure meaningful case handovers at every shift change. Monitor, manage, and report on multi‑service provider job queues and participate in maturity/effectiveness assessments of Incident Management. Update and improve Standard Operating Procedures (SOPs) to support day‑to‑day event and incident activities. Provide after‑hours support for Incident Management when required. What You’ll Bring to Make An Impact Experience in an IT service desk environment with the ability to work effectively both independently and as part of a professional team. Strong customer service focus, including the ability to empathise, prioritise, and assist in resolving conflict. Demonstrated ability to deliver quality client service and maintain productive internal and external partnerships. ITIL V3 Foundation (or higher) is highly regarded. Ability to work on a rotating 24/7 roster. This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 security clearance but be willing and able to uplift to an NV-2. Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process - Interviews and background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you’d like to discuss any additional support during your application or throughout the recruitment process. Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.