Event Executive (Restaurant Reservation)

Job description

Answer telephone calls, emails, and online reservation requests promptly and professionally. Manage reservations using the restaurant reservation system (OpenTable, SevenRooms, ResDiary, or similar). Confirm, modify, and cancel reservations as requested by guests. Maintain accurate reservation records and guest profiles. Coordinate table assignments with the Restaurant Manager and Host/Hostess. Welcome guests warmly and assist with seating during busy periods. Handle VIP guests, special occasions, and special dining requests. Inform guests about restaurant policies, opening hours, dress code, and promotions. Maximize table occupancy while minimizing wait times. Follow up on no-shows and reservation confirmations when required. Handle guest complaints professionally and escalate issues when necessary. Maintain confidentiality of guest information. Ensure compliance with hotel and restaurant service standards and SOPs. Work closely with the Food & Beverage and Kitchen teams to ensure smooth service. Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field. Minimum 1–2 years of experience in restaurant reservations, guest relations, front office, or food & beverage operations (fresh graduates may be considered for entry-level roles). Proficiency in reservation management systems (e.g., OpenTable, SevenRooms, ResDiary, Bookenda, or similar). Working knowledge of Microsoft Office (Word, Excel, Outlook). Excellent verbal and written communication skills in English; additional language skills are an advantage. Strong telephone etiquette and customer service orientation. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Excellent organizational, time management, and problem-solving skills. Professional grooming, positive attitude, and commitment to hospitality standards. Flexibility to work shifts, weekends, and public holidays as required. Knowledge of restaurant operations, table management, and guest service standards is preferred. Certification in Hospitality, Customer Service, or Food & Beverage Operations is an added advantage. Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS