Event Registration Specialist

Job description

This role is based in our Fort Lauderdale office. Job Description As the Event Registration Specialist, you will play a key role in supporting and collaborating within the registration department for events produced by South Florida Ventures. In this role, you will work closely with the internal team to ensure seamless event registration processes while maintaining a direct relationship with our global exhibitors. You will be responsible for addressing exhibitor inquiries and resolving issues promptly and professionally through various communication channels, including email, phone, live chat, and on-site/in-person interactions. Your ability to provide kind and efficient support will be essential in fostering positive exhibitor experiences. Additionally, you will develop and maintain expert-level knowledge of our events, offerings, and internal systems to ensure accurate and effective communication. Your responsibilities will encompass supporting event operations and managing registration communications to contribute to the overall success of our events. This role requires a commitment to being present in the office for five days each week, unless traveling for an event. Principal Duties and Responsibilities: Serves as a lead within the event group with open communication including the VP, sales, marketing, operations, and customer service Collaborate with SFV Registration department on specific requirements in required documentation for registration website builds to provide optimal exhibitor experience Facilitate acceptance testing to ensure quality and acceptance criteria are satisfied Oversee project life cycle from start to finish; maintain the current timeline for all events Weekly Pacing and Data Segmentation Manages registration implementation for extensive credential and/or conference programs Assist with onsite event operations such as ordering supplies, equipment, coordinating customer support programs and staffing; builds effective and efficient registration layouts Coordinates and supervises specialists and/or contract employees who provide ongoing support for registration operations. Become an extension of the ‘onsite team’ and foster a good relationship with colleagues. The ability to work outside of standard working hours to support exhibitors in different time zones Performs additional duties as assigned Bachelor’s degree in Business Management, Information Systems or Management; or 3-5 years equivalent work experience. Ability to work with a team and manage one or more onsite employees 3-5 years of experience with SaaS, CRM, or Registration development Strong platform administration skills, ability to learn environment individually Strong analytical, problem-solving, and recommendation skills. Strong interpersonal skills and ability to manage stress well Proficient in the use of Microsoft Office applications – Word, Excel Ability to travel up to 40% of the time We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, five days a week . When you’re not spending time together in one of our offices or other workplaces We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world This posting will automatically expire on 9/30/2026 We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here . Informa Markets , a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business. We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads.