Event Services Coordinator

Job description

POSITION: Event Services Coordinator DEPARTMENT: Event Services REPORTS TO: Asst Director of Event Services / Director of Event Services FLSA STATUS: Salaried, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! The Role: The Event Services Coordinator provides professional client services support in the planning, organization, and management of events within the facility. This role also monitors the logistics of events, and all event coordination tasks after events are booked through the conclusion of the event. Essential Duties and Responsibilities Works under the direct supervision of the Director of Event Services and the Assistant Director of Event Services. Supports Event Managers in planning and organizing event logistics in coordination with stakeholders. Manages small scale events, maintaining close contact with clients and facility staff to ensure successful execution. Coordinates activities with service contractors and internal departments for event needs. Guides stakeholders by interpreting and explaining contract provisions, policies, and procedures. Coordinates event groups of up to 200 people; keeps clients informed about key deadlines such as floor plan submissions, meeting room set-up specifications, insurance requirements, invoices, and other relevant details. Provides clear, concise, and timely communication of event requirements to appropriate Operations personnel. Assists in scheduling operational set-ups and monitors facility operations to ensure service delivery. Serves as the primary liaison between clients and facility departments throughout the event process. Monitors in-house events and follows up on all client requests and concerns to ensure a successful experience. Attends planning, organizational, and other relevant facility and event meetings in support of smooth operations. Performs other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or GED required, Associate's or Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field preferred. Minimum of two (2) years of management or event management experience coordinating events in a convention center, conference center, arena, stadium, hotel, or other multi-purpose event facility serving conventions, trade and consumer shows, meetings, banquets, concerts, sporting events, and other large-scale events. An equivalent combination of education, training, and relevant experience may be considered. Working knowledge of convention center or event venue operations, facility services, event logistics, and related equipment. Skills and Abilities Excellent verbal, written, and interpersonal communication skills. Strong organizational, planning, and time management skills, with the ability to manage multiple priorities and meet deadlines. Demonstrated problem-solving, decision-making, and customer service skills. Ability to build and maintain positive working relationships with clients, vendors, and employees at all levels of the organization. Professional demeanor, appearance, and strong work ethic. Proven ability to thrive in a fast-paced, customer-focused environment. Ability to work independently with minimal supervision while collaborating effectively as part of a team. Ability to work a flexible schedule, including days, evenings, weekends, holidays, and extended hours as required by event schedules. Computer Skills Proficient in Microsoft Office Suite programs, particularly Microsoft Word, Excel, Teams, and Power Point. AutoCAD or comparable diagram drafting software a plus. Momentus Elite (VenueOps) or comparable event planning software a plus. WORKING CONDITIONS Location: On Site, Broward County Convention Center PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, walk, and move throughout the facility for extended periods of time. Ability to routinely traverse a large convention center campus, including exhibit halls, meeting rooms, loading docks, public areas, stairwells, and outdoor spaces. Ability to bend, stoop, kneel, crouch, reach, climb stairs, and maintain mobility during event operations, inspections, and client meetings. Ability to lift, carry, push, and/or pull up to 25 pounds regularly and up to 50 pounds occasionally, with or without assistance. Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.