Event Staff: Arena Experience (Part-Time/Seasonal)

Position Overview:

As an Arena Experience Event Staff member, you will be responsible for delivering exceptional customer service and ensuring a safe, welcoming, and enjoyable experience for all guests. You will play a vital role in creating Monumental memories by maintaining a proactive presence throughout the arena and assisting with guest needs.

Are you enthusiastic, motivated, and energetic seeking to work in a fun, team-oriented, fast-paced environment?! We'd love to hear from you!

Key Responsibilities:

• Greet all guests in a pleasant and professional manner as they enter the arena. Provide accurate building/arena information as needed.
• Proactively supervise assigned areas to ensure guest safety and wellbeing.
• Carry out arena policies courteously and consistently.
• Maintain cleanliness and report any hazards, damage, or spills in seating areas.
• Address and resolve guest concerns including seating issues, complaints, or disputes; escalate as needed.
• Validate tickets and provide access guidance to guests, including those with accessibility or sensory needs.
• Control access to restricted areas by checking credentials and verifying authorization.
• Ensure all aisles, walkways, and portals remain clear; maintain closed curtains when required.
• Use handheld communication devices to report incidents and complete accurate, timely incident reports.
• Respond to guest injuries or illnesses and assist with emergency procedures.
• Observe and implement “stop in play” rules during home games.
• Support event operations by setting up or relocating equipment (e.g., tables, chairs, signage, stanchions).
• Perform other duties as assigned based on event needs.

Qualifications:

• Must be available for at least 65% of scheduled events per month, including nights, weekends, and holidays.
• High school diploma or equivalent.
• At least 6 months of relevant customer/guest service experience preferred.
• Strong interpersonal and verbal communication skills.
• Ability to remain professional, composed, and proactive in high-pressure or fast-paced environments.
• Access to reliable transportation.
• Requires prolonged standing, walking and stair climbing to access full range of the arena.
• Ability to lift and/or move up to 20 pounds unassisted.
• Flexibility to work flexible shifts (typically 4–6 hours).

Pay Rate: $20.55 USD/hour