Event Staff - Lansing Center

Job description

POSITION: Event Staff DEPARTMENT: Sales & Services REPORTS TO: Event Manager/Event & Box Office Coordinator FLSA STATUS: On-Call/Non-Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE Essential Duties and Responsibilities Verify authenticity of admission tickets, passes or credentials by reading and/or the use of computerized equipment. Follow event guidelines, accurately collects tickets, passes or credentials for admission. Provide an accurate accounting of tickets or passes collected through the use of ticketing scanners, turnstiles, and/or hand counting. Ability to accurately and professionally determine when to deny access to an event as instructed by event management. Serves as coat check attendant by receiving cash when applicable, issues tickets, caring for and re-distributing coats and accessories. Sells, distributes and accurately accounts for parking passes. Sells, distributes and accurately accounts for tickets through the use of computerized ticketing program, or hard tickets. Accurately and efficiently handles cash and credit card payment transactions, including the ability to make accurate change. Balances cash drawer to ticket allotment and provides an accurate account of tickets sold. Ability to provide general information regarding the event, the facility and the Lansing region. Must adhere to Legends Global procedures and safety guidelines. Communicate effectively in a polite and courteous manner. Adheres to department dress code. Performs other duties as assigned. Marginal roles and responsibilities include being familiar with the Greater Lansing Region for improved client and guest service, observing the facility including equipment, personnel, and general activity, and sharing observations with the Event Manager or Box Office Coordinator to assist in maintaining a superior level of facility function, polish, and efficiency. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Ideal candidate must have a high school diploma or equivalent GED. Must also be 18 years of age or older. Skills and Abilities Able to make monetary change with strong finger dexterity and the ability to accurately provide and balance cash and credit card transactions. Possesses basic math and basic computer skills and is able to positively interact with fellow employees, customers, the general public, and outside vendors in a courteous, cooperative, and professional manner. Demonstrates a cooperative team approach with a professional attitude and demeanor, a positive public image, and a positive attitude. Has verbal and written communication skills in the English language, is able to read in English, take direction, and serve as an enthusiastic advocate of Legends Global events and services. Able to utilize handheld radios and maintain timely attendance. Psychological, mental, and physical requirements include strong attention to detail, the ability to handle people professionally and tactfully, speak clearly and professionally, listen and demonstrate understanding, and project a cheerful and calm presence. Able to communicate, understand, and carry out directions and instructions, focus on a computer monitor for extended periods of time, lift, move, carry, push, pull, and place objects weighing up to 10 pounds, and stand and/or sit for long periods of time. Holds a valid Michigan Driver’s License or Michigan identification card, is able to bend, twist, and reach overhead and below the knees, and demonstrates integrity, honesty, and trust. WORKING CONDITIONS Location: On Site PHYSICAL DEMANDS Ability to withstand performance of job functions in inclement weather conditions and elements. Position is subject to cold, heat, rain, dust, noise, fumes, food allergens. Able to work in a busy environment, with multiple people, noises, smells, and distractions. ​ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.