Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.
Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.
Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
Position Overview: Event Staff: Ushers will have direct contact with the public, welcoming and tending to guests of EagleBank Arena during the 2026-27 Event Season. Ushers are responsible for checking patron’s tickets, directing them to their assigned seats, and providing building information.
Are you able to easily identify guests’ needs while providing outstanding customer service with a positive demeanor? We'd love to hear from you!
Responsibilities:
- Greet visitors and/or check or scan tickets in a pleasant and professional manner.
- Direct or escort guests to their seats, and answer any questions regarding showtimes, events or parking.
- Check seating area for broken seats, trash, spills and other lost items prior to doors opening to general public and at the event's conclusion.
- Keep all portals and aisleways clear of debris, obstructions, and patrons.
- Inform guests about the location of restrooms, refreshment stands, guest services and all exits.
- Present a calm demeanor and encourage positive interaction with guests.
- Provide extra assistance to any guests in need.
- Enforce arena rules, no smoking policy, and any event-specific guidelines.
- Monitor guests activity to ensure the safety of an event.
- Follow all emergency protocols and guide audience members to the exits in the event of an emergency.
- Other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- At least 6 months of customer service or usher experience preferred.
- Flexibility to work evenings, weekends, and holidays.
- Strong interpersonal and verbal communication skills.
- High level of motivation, persistence, and perseverance in working with various group of people.
- Ability to work as a member of a team.
- Ability to stand for extended periods of time and/or lift 50lbs.
- Ability to read and write.
- Bilingual and multi-lingual applicants are strongly encouraged to apply.
- Must be 18 years of age or older.
- Must submit to and pass a background check.
Pay Range: $12.77 USD/hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
