Events and Issues Management Officer

Job description

Events and Issues Management Officer Make an impact on global risk management At ING, we believe people should spend less time worrying about banking and more time doing what matters most to them. That's why we continuously improve the way we manage risk, controls, and governance across our global organization. As a Control Hub Events & Issues Management Officer , you will play a key role in supporting ING's risk management framework by ensuring issues and events are accurately registered, monitored, and closed in line with global policies. You will collaborate with stakeholders across different countries and functions, helping the bank maintain strong governance and regulatory compliance while driving meaningful improvements. Role Summary As part of the Control Hub Manila Events & Issues Management (EIM) team, you will administer the end-to-end lifecycle of issues and events, from assessment and registration through monitoring and closure. You will work closely with issue owners, event owners, monitoring entities, and subject matter experts across ING's global network to ensure data quality, timely remediation, and effective risk management practices. About the Team You will join the Events & Issues Management team within Control Hub Manila, a team responsible for supporting ING's global risk management processes. The team serves as a trusted partner to stakeholders worldwide, helping maintain accurate records, monitor remediation activities, and ensure adherence to global issue and event management standards. You will report to a Service Delivery Lead and collaborate with colleagues and stakeholders from different countries and business units. What You'll Be Doing Issue Management Assess and validate reported issues against registration criteria. Review data quality, completeness, and mandatory documentation requirements. Coordinate with stakeholders to identify issue owners, persons to act, and monitoring entities. Monitor issue progress and follow up on outstanding actions. Support issue owners throughout the remediation process. Collect and review evidence required for issue closure. Prepare issue closure documentation and coordinate approvals. Ensure accurate and timely updates of issue records. Event Management Assess and validate reported events for registration and escalation requirements. Review event documentation, root cause analyses, and corrective measures. Coordinate with stakeholders to ensure data quality and completeness. Monitor open events and follow up on required actions. Facilitate communication among event owners and monitoring entities. Support closure activities and compliance with event management standards. What We're Looking For Required Skills and Experience Experience performing issue or event management registration, monitoring, and closure. Strong understanding of risk and control concepts. Excellent written and verbal communication skills. Ability to navigate ambiguity and work effectively in a dynamic environment. Strong organizational skills and attention to detail. Ability to manage multiple priorities while meeting commitments. Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint. Nice to Have Experience in internal audit, external audit, risk management, compliance, or governance functions. Experience with project management or continuous improvement initiatives. Knowledge of Power BI or Power Automate. CIA or CPA certification. Lean or White Belt experience. What We Offer Opportunity to work in an international and diverse environment. Exposure to global stakeholders and business units. Continuous learning and professional development opportunities. The chance to contribute to meaningful risk and governance initiatives. A collaborative culture that encourages innovation and continuous improvement. Equal Opportunity Don't meet 100% of the qualifications? Don't let that hold you back. Diverse perspectives make stronger teams, and we encourage applications from professionals in audit, risk, controls, compliance, and related fields who are eager to grow their careers in risk management. How to Apply Click the apply button on our career site and submit your application through Workday. We look forward to learning how your experience can contribute to strengthening ING's risk management capabilities. Job Application Safety Reminder We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: Apply only via official ING platforms. ING uses Workday as its internal recruitment system. Check the sender's email carefully. Legitimate communications will come only from @ing.com and/or @myworkday.com . ING will never request payments, banking details, or financial information as part of the recruitment process. About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.