Execution & Enablement Specialist

**Why Join dLocal?**dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one. **What's the opportunity?** As our Execution & Enablement Specialist, you will play a key role in driving operational excellence across dLocal's Payins network. You'll own strategic relationships with processors, acquirers, APM providers and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you'll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You'll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants' time-to-revenue. This role will cover the Argentina and Bolivia markets. Reports to the Execution & Enablement Manager, South LATAM. ### What will I be doing? ***Partner & processor management*** • Own day-to-day operational relationship for assigned partners (for Cards and APMs): onboarding, contract changes, operational migrations, and go-live readiness. • Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers. • Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity. ***Enablement & commercial responsibilities*** • Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows. • Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented. *Merchant-facing operational support* • Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents. ***Performance optimization & market intelligence*** • Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs. • Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards • Drive the rollout of New Technologies with key partners across Argentina and Bolivia, as part of dLocal's 2026 resilience agenda.s. ***Governance, reporting & continuous improvement*** • Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans. • Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives. ### What skills do I need? • Experience in the payment or fintech industry is a plus. • Knowledge of data analytics and reporting. • Basic knowledge of programming languages. Proficient with Excel/Sheets. • Ability to write data reading queries in tools such as QuickSight, Power BI, , AWS Athena, and other analysis and monitoring platforms. • Excellent interpersonal and communication skills to build effective relationships with partners and work effectively with them. • Data-driven mindset with strong root-cause analysis skills. • Advanced/Fluent English. • Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously. • Bias for action, ownership, strong organization, and ability to operate across time zones and manage multiple initiatives. • Ability to work with tight deadlines. • Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across teams worldwide. • Curious profile and positive attitude.