Executive Administrative Assistant & Guest Ambassador

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About the role As Executive Administrative Assistant & Guest Ambassador at The Park Gstaad, A Four Seasons Hotel, you will provide seamless executive support to senior leadership while creating exceptional first impressions and personalised arrival experiences for guests. This dual role ensures smooth operations, effective communication, and memorable guest experiences aligned with Four Seasons standards. The start date for this position is January 2027 . What you will do Provide comprehensive administrative support to the General Manager and Executive Committee. Manage executive calendars, correspondence, travel arrangements, and confidential documentation. Welcome guests and coordinate arrival and departure experiences with warmth and professionalism. Coordinate executive briefings, presentations, and departmental communications. Handle guest correspondence, special requests, and follow-up communications. Support the planning and coordination of executive functions, dinners, and ownership meetings. Maintain organised filing systems and ensure data privacy compliance. Liaise between executives, guests, and departments to ensure seamless communication and service delivery. What you bring Minimum 3 years of executive administrative experience within luxury hospitality. Proven success supporting senior leadership in a fast-paced environment. Exceptional organisational skills with strong attention to detail, discretion, and professionalism. Excellent communication and interpersonal skills. Fluent English and German required; additional languages are advantageous. Familiarity with luxury hospitality service standards. In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position. What we offer: Competitive salary and comprehensive benefits. Employee meals and uniform laundry service. Monthly Employee Recognition Program. Global career growth opportunities through Task Forces and Transfers. Employee Travel Program after 6 months. Schedule & Hours: Full-time position with flexibility for evenings, weekends, and holidays per seasonality. Seasonal operation with primary opening periods from June to September and December to March.