Executive Administrative Assistant (Japanese & English Bilingual)

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role At Kyndryl , you’re not just taking a job — you’re stepping into a career where your voice matters, your ideas are heard, and your growth is a priority. If you're looking for a role where you can make a real impact, collaborate globally, and grow into a future leader, this is the opportunity for you. As a Japanese Bilingual Senior Associate in Enterprise Operations , you’ll be the backbone of our operational excellence — ensuring that our teams run smoothly, our clients feel supported, and our global standards are upheld. You’ll work with a diverse, high-performing team and be empowered to take ownership of your work from day one. What You’ll Be Doing 1. Own the Operational Rhythm You’ll coordinate logistics and technical setups for team meetings, events, and equipment — ensuring everything runs like clockwork. You’ll work independently, prioritize tasks, and keep things moving with minimal direction from the GA Manager. 2. Collaborate Globally, Lead Locally You’ll proactively partner with Executive Administrative Assistants (EAAs) across regions, sharing knowledge and aligning on upcoming tasks. You’ll also act as a mentor to peers at Band 4 and 5, guiding them on office protocols and expectations. 3. Be a Trusted Advisor You’ll stay informed about Kyndryl’s evolving landscape and act as a go-to resource for your team and stakeholders. Your ability to manage complexity, communicate clearly, and lead with accountability will make you indispensable. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. As an expert in your domain, you’ll have multiple pathways to advance—whether it's deepening your specialization or exploring new leadership opportunities. Your journey starts here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Fluent in Japanese and English (spoken and written); JLPT N1 certified 3-5 years of relevant work experience Strong communication and professional attitude Proven ability to work independently and manage priorities High attention to client satisfaction Strong skills in: Calendar management Microsoft Word, Excel, PowerPoint Microsoft Teams Concur/Expense tools Event coordination AI tools Technically confident and quick to learn new tools Open to change and able to adapt quickly Takes ownership and follows through on responsibilities Preferred Skills and Experience Experience mentoring or guiding junior team members Familiarity with Kyndryl’s Global Administration processes or similar environments Comfortable working with global teams across time zones Actively seeks learning and development opportunities Recognized for handling a heavier workload than peers Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.