Executive - Analytics & Administration (Retail Operations)

Job description

What you need to do Maintain accurate operational documentation and ensure timely updates. Prepare, organize, and securely store records, reports, and process documentation. Provide administrative and coordination support for day-to-day operations. Prepare operational reports and dashboards with a high level of accuracy. Analyse routine data to identify trends, gaps and compliance issues. Ensure timely submission of KPI performance reports to relevant stakeholders. Support internal and external audits, ensuring compliance with operational standards. Identify deviations from standard procedures and escalate appropriately. Assist in implementing corrective actions in collaboration with internal stakeholders. Coordinate workflows across teams to ensure timely completion of tasks. Follow up with operational, store and cross-functional teams on assigned activities. Contribute to productivity and process improvement initiatives. Prepare and present monthly business performance reports to management. Participate in process reviews and maintain updated documentation of improvements. Suggest enhancements based on operational observations and data insights. What you need Bachelor’s degree in Business Administration, Operations Management or a related field. A Diploma or Advanced Diploma in Data Analysis or Computer Literacy will be an added advantage. 1-3 years of experience in operations administration, office coordination, or documentation roles. Experience in a fast-paced corporate environment is preferred. Strong proficiency in MS Office (Excel, Word, PowerPoint, Outlook). Ability to prepare reports and manage data accurately. Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously. Strong interpersonal skills with the ability to collaborate across teams. A proactive problem-solving mindset with a willingness to learn and adapt.