🥥Executive Assistant/ Client Support Lead - Job Code: 1781287988095

At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:Role: Executive Assistant/ Client Support LeadMonthly Rate: $750Availability: Part-time 20 hours/weekTime Zone: 10 AM to 2PM EST==================================================To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.What to Prepare:1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.RequirementsExperience Needed/Responsibilities:- Handle day-to-day customer support and ongoing client interactions- Prepare for client calls and customer meetings- Join and gradually lead customer meetings, with the client supporting during ramp-up- Learn the software and become the main client expert for day-to-day needs- Interpret the software and manage reporting work for clients- Take over special projects and ad hoc work- Provide general administrative and right-hand-person support while the team is lean- Learn the existing processes and make sure they are followed consistently- Help oversee the India-based team’s workflow by tracking whether tasks are logged, checked, and completed before reports are uploaded- Work independently, improve processes over time, and step in proactively when direction is limited- Support other projects during slower periods as business demand fluctuates- Potentially grow into future client management / account management responsibilities if the role expandsGood to have:- Able to manage a changing workload and a lean, sometimes chaotic environment- Executive assistant background- Project management background- Digital marketing background- HubSpot administration experienceNon-negotiable Requirements:- Comfortable handling client-facing communication and customer meetings- Presentable and comfortable on camera- Independent and proactive; able to work well with limited directionIndustry/Tools Experience:Microsoft Office / Microsoft system, Excel, Exchange, HubSpotBenefitsWe’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨✅ Competitive Salary – We recognize your skills and experience with a great compensation package.✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.Some benefits may vary. Full details will be provided during the onboarding process.

At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:

Role: Executive Assistant/ Client Support Lead

Monthly Rate: $750

Availability: Part-time 20 hours/week

Time Zone: 10 AM to 2PM EST

==================================================

To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.

What to Prepare:

1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.

2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️

3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.

Requirements

Experience Needed/Responsibilities:

- Handle day-to-day customer support and ongoing client interactions

- Prepare for client calls and customer meetings

- Join and gradually lead customer meetings, with the client supporting during ramp-up

- Learn the software and become the main client expert for day-to-day needs

- Interpret the software and manage reporting work for clients

- Take over special projects and ad hoc work

- Provide general administrative and right-hand-person support while the team is lean

- Learn the existing processes and make sure they are followed consistently

- Help oversee the India-based team’s workflow by tracking whether tasks are logged, checked, and completed before reports are uploaded

- Work independently, improve processes over time, and step in proactively when direction is limited

- Support other projects during slower periods as business demand fluctuates

- Potentially grow into future client management / account management responsibilities if the role expands

Good to have:

- Able to manage a changing workload and a lean, sometimes chaotic environment

- Executive assistant background

- Project management background

- Digital marketing background

- HubSpot administration experience

Non-negotiable Requirements:

- Comfortable handling client-facing communication and customer meetings

- Presentable and comfortable on camera

- Independent and proactive; able to work well with limited direction

Industry/Tools Experience:

Microsoft Office / Microsoft system, Excel, Exchange, HubSpot

Benefits

We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨

✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!

✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.

Coconut connects founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins—clients achieve their goals, and our virtual professionals find purpose and growth in their work.With a model that helps clients save up to 60% on costs, we’re still able to provide generous compensation and a comprehensive benefits package. This approach drives our 97% talent retention rate, 9.9/10 eNPS, and 9.6/10 talent satisfaction score. At Coconut, we’re committed to creating a sustainable ecosystem where happy, supported team members lead to exceptional results for our clients.

Coconut connects founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins—clients achieve their goals, and our virtual professionals find purpose and growth in their work.

With a model that helps clients save up to 60% on costs, we’re still able to provide generous compensation and a comprehensive benefits package. This approach drives our 97% talent retention rate, 9.9/10 eNPS, and 9.6/10 talent satisfaction score. At Coconut, we’re committed to creating a sustainable ecosystem where happy, supported team members lead to exceptional results for our clients.