Executive Assistant to the President & COO

Job description

**![]()** **About Us** Social Finance is a national nonprofit and registered investment adviser expanding economic opportunity in America. We bring government, philanthropy, and business leaders together to improve systems and put capital to work in new ways. Since our founding in 2011, we have mobilized more than $500 million to create measurable results in workforce and education, health, and housing. We are driven by the belief that social and economic systems should enable all people to thrive, and the conviction that we can create the most meaningful and measurable change in our communities when governments and markets work together. Our organization is built upon five core values: people, performance, integrity, collaboration, and inclusion. Our work spans four areas: Impact-first Investing, Workforce and Education Investments, Advisory & Public Sector Practice, and the Social Finance Institute. Our Impact-first Investment team designs, launches, and manages investments that provide solutions for effectively deploying impact capital across a range of social outcomes. Our Workforce and Education Investments team designs, launches and manages financial solutions focused on addressing workforce challenges, including skills acquisition and training access. Our Advisory team partners with government and philanthropy leaders to implement data-driven programs for advancing social impact. And through the Social Finance Institute, we aim to build the field and change systems through actionable research, communities of practice, and educational outreach. **The Opportunity** Social Finance is currently seeking an experienced Executive Assistant to provide direct support to our President & COO and typically one or more members of our Leadership Team. This opportunity is ideal for a mission-driven, highly organized professional who thrives in fast-paced environments and is passionate about using their strategic and operational skills to support leadership in the social impact space. **Responsibilities** - Proactively manage executives’ complex and often evolving calendars by identifying and addressing scheduling conflicts, ensuring a balanced cadence to each day and week, allowing for buffer time to prepare for and debrief meetings; ensuring ad hoc meetings are properly prioritized against recurring ones - Provide confidential support for the President & COO’s email inbox, including flagging urgent messages, organizing lower‑priority correspondence, and preparing draft responses as needed - Complete all administrative work on behalf of the executives, including monthly expense reports; research and book travel itineraries; be on call to handle last-minute changes in travel and schedule as necessary - Support the President & COO in all aspects of Client Relationship Management (CRM) including tracking of contacts, recurring meeting planning, and attending meetings as necessary - Support executives with basic tech troubleshooting and partner with IT to address and resolve higher‑level technical issues - As part of the overall administrative team, provide back-up support for fellow administrative staff (e.g., staff reception occasionally, provide interim calendar management for executives); provide additional general support as needed (e.g., managing team-wide calendar of recurring management meetings and events, supporting office management, planning team-wide events and lunches, providing basic tech support) - As appropriate, identify additional area(s) of focus based on desired professional growth and organizational need (e.g., Knowledge Management, firm-wide Client Relationship Management, Office Management) **Qualifications** Social Finance is seeking a dynamic individual with strong interpersonal and problem-solving skills. Qualifications and requirements include: - 5+ years of professional experience, at least 3+ years as an Executive Assistant to one or more senior-level executives - Bachelor’s degree OR equivalent experience providing direct support to an executive - Demonstrated ability to prioritize tasks and manage and meet deadlines in a fast-paced environment; to work independently; to stay organized and poised under pressure - Exceptional attention to detail across all communications and deliverables maintained across a dynamic portfolio of responsibilities - Willingness and eagerness to learn about and engage deeply with a complex business and extensive set of professional relationships - Experience planning and coordinating events, including logistics, vendor management, attendee communications, and onsite support - Excellent written and oral communication skills - Proficiency with Microsoft Office, Outlook, SharePoint, and Teams; familiarity with CRM systems a plus - Highest commitment to ethics, integrity, and confidentiality – proven experience holding confidential information for an executive - Ability to anticipate and proactively address the needs of others - Flexibility in the face of a fast-paced organization whose administrative support needs may change over time - Ability to maintain a consistent and reliable in‑person presence in the Boston office at a minimum of 2-3 days per week - Flexibility and willingness to be present in the Boston office on a regular and occasionally ad hoc basis, consistent with the expectations we set for all our administrative professionals - Commitment to enhancing a team culture of inclusion, belonging and equity - Experience in or with the systems we seek to impact a plus **Benefits** At Social Finance, we strive to deliver a benefits program that will enhance our overall value proposition to employees. Our current benefit offerings include: - Comprehensive health care coverage: medical, dental and vision insurance; flexible spending accounts; Employee Healthy Actions programs and more - Retirement savings plan with employer contribution - Short-term, long-term and life insurance policies - Commuter benefits and cell phone reimbursements - Hybrid work model (in-office 2-3 days per week and on an ad hoc basis as needed) - Dedicated budgets for team building and employee recognition - Annual budget for external professional development opportunities - Mentorship and onboarding programs - Collaborative and energizing workspace in downtown Boston, MA - Paid vacation and paid holidays (with 12/24-1/1 off every year) - Paid parental leave - A truly stellar team of high performing, values-driven and fun (!) professionals **Salary** Social Finance uses a lockstep compensation model for purposes of equity and transparency - we strive for everyone coming in at a given level to be paid equitably. For this position, the starting base salary is $98,000, however, during the inte