Executive - Customer Service

Job description

Overview:  Being a “customer first” company, Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times. This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about Bengali entertainment. Job Role: Responsibilities 1. Conversing with around 200 customers on calls on a regular basis 2. Understanding customer issues and help resolve the same 3. Check account status for customers 4. Inform customers of current promotions 5. Change a detractor to a promoter 6. Retention and new customer acquisition 7. Communicate any problems or issues to management for resolution Who can apply 1. Can work in a rotational shift, dynamic environment 2. Are available for a 1-year contractual role 3. Can join on an immediate basis 4. Has a laptop 5. Are from Kolkata 6. Are available for an in-office full-time role 7. Are well conversant in English, Bangla, and Hindi 8. Have thorough knowledge about the Hoichoi platform 9. Eager to learn and help with the marketing and business development About Hoichoi: We are an on-demand video streaming entertainment platform for Bengali's worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment. Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 8 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media. As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.