Executive Dining, Conference Concierge Manager (81250002)

Job description

What You'll Do Job Summary The Conference Concierge serves as one of the primary point of contacts for event attendees, delivering high-quality, personalized support to ensure a seamless and exceptional conference experience. This role focuses on guest services, logistical planning, problem resolution, and on-site assistance, helping attendees navigate the event and access all services with ease. Key Responsibilities Attendee Support & Guest Services Provide a welcoming and professional first point of contact for all conference participants Staff concierge or information desks throughout the event Help manage registration check-in and badge distribution when needed Support attendees with wayfinding, accessibility needs, and troubleshooting On-site Event Execution Oversee event setup, operations, and breakdown Troubleshoot issues in real time to ensure smooth event delivery Ensure compliance with safety, accessibility, and company standards Address and resolve attendee concerns promptly and professionally Escalate issues to event management team when required Deliver solutions that enhance attendee satisfaction Provide dedicated assistance to VIPs, clients, executive and those identified as in need Coordinate special requests as needed Ensure a high-touch, premium experience for priority guests Liaise with vendors, suppliers, sponsors, and partners Post-Event Evaluation Gather feedback from attendees and stakeholders Provide feedback on event performance Report common inquiries or issues to support future event improvements Recommend improvements for future events What You Bring Qualifications & Requirements A significant interest, relevant experience and/or education in hospitality, tourism, or events is a must 1–3 years of experience in hospitality, customer service, events, or concierge roles Strong interpersonal and communication skills with fluency in MSOffice suite platforms Professional, friendly, and approachable demeanor Ability to remain calm and solution-oriented under pressure Strong organizational and multitasking abilities Familiarity with event environments or conference operations is an advantage Flexibility to work evenings and/or extended hours during events Key Competencies Customer service excellence Communication and active listening Problem-solving and conflict resolution Attention to detail Adaptability and responsiveness Cultural awareness and professionalism A sense of humour and desire to truly enjoy one’s workplace Work Environment On-site at conference centre High-energy, fast-paced environment with frequent interaction with clients, guests & attendees Requires standing for extended periods and moving throughout the venue Why Sodexo? Because we bring the best of everyday to corporate spaces. That means: Memorable food that fuels body and spirit Exceptional spaces that inspire A culture of safety, respect, and belonging Opportunities to grow, learn, and thrive A chance to be part of something bigger, supporting vibrant workplaces and empowering teams to succeed. An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here And so much more! Ready to Join Us? If you’re passionate about making a real impact and helping organizations succeed, join us and be part of a team dedicated to enhancing the everyday work experience. Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. Thank you for your interest in Sodexo. Please note that only those candidates under consideration will be contacted. Curious to learn more? Discover why Sodexo is more than just a job - follow us on social! Instagram: @SodexoCanada LinkedIn: Sodexo Canada Careers Facebook: Sodexo Canada Reimagining the Workplace Experience with Sodexo Corporate Services At Sodexo, we go beyond traditional workplace solutions to create environments where employees thrive. From innovative culinary programs that bring daily delight to integrated facilities management that fosters productivity and well-being, our team plays a vital role in shaping thriving workplaces. At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.