Executive Director, Technical

Job description

• Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations • Accountable for the business plan • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business • Ensures that a comprehensive information management strategy is in place • Ensures the realization of high performance individuals and teams • Ensures effective resourcing of department and constant service delivery • Develops and implements a cost effective data strategy • Restructures Technology services when needed • Provides vision, direction and leadership to IT resources and structures. • Accountable for Facilities • Liaises with banks for collections and payments Key Result Areas Operational Efficiency • Implements a cost-effective client service and data strategy. • Sets direction for the Business. • Takes accountability for the business plan. • Integrates delivery and metrics across the people, process, finance and client dimensions. • Delivers on strategic projects as requested. • Provides vision, direction and leadership to IT resources and structures. Information Management • Restructures Technology service when needed. • Ensures that a comprehensive information strategy is in place. Budget Control • Manages overall expenses, including cost reductions. Service Delivery Management • Implements strategies and initiatives to increase service delivery. • Drives operational excellence throughout area of supervision. • Defines and implements best operating practice in client services. • Defines performance parameters (including balanced scorecard) and measurements for area under supervision. Team Effectiveness: • Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year. • Accountable for others' time, task and output quality • Balances own priorities with directing and motivating others. • Plans and assigns work over the applicable period. • Guides and directs staff to achieve operational excellence standards. • Creates a climate for optimal performance. • Manages performance. • Selects potential staff to sustain customer/client service delivery. A bachelors degree from a reputable university An Msc or MBA Professional Insurance qualification is mandatory A minimum of 20 years’ work experience in relevant role At least, 7 years technical experience in a managerial capacity International business exposure is an advantage Our client, a global Insurance firm is seeking to hire an Executive Director, Technical who would be accountable for ensuring optimal functioning and operations, Including Client Services and the Administration back office on behalf of the company.