Executive Director UHNW/ Private Client Relationship Management- West Business

Job description

Vanguard is reshaping how it serves the most complex and sophisticated individual investors in the country. Within the firm’s Private Client Group (PCG) —the division dedicated to Ultra-High-Net-Worth clients—leadership is seeking a proven executive to take the helm of the West Region , based in Scottsdale, Arizona . This is a rare, high-visibility role at a pivotal moment. Vanguard’s UHNW business is evolving—rethinking its service model, deepening client advocacy, and expanding its footprint with some of the largest self-directed investors in the firm’s ecosystem. The leader who steps into this seat will inherit a tenured, highly specialized team of Relationship Managers and Executives managing multi-billion-dollar books of business, and will be expected to elevate both the client experience and the team’s strategic impact across the enterprise. This is not a maintenance role. It is a mandate to lead transformation—blending deep client relationship instincts with operational rigor, cross-functional influence, and the kind of enterprise thinking that positions a region as a model for the broader business. Lead a Premier Advisory Team • Serve as a leader of leaders for a team of Arizona-based Relationship Managers and Executives who advise Vanguard’s most complex individual investors—clients with significant, multi-faceted wealth management needs. • Coach and develop a highly specialized crew, setting the bar for client advocacy, retention, relationship depth, and growth across multi-billion-dollar books of business. • Own the full P&L and performance trajectory for the West Region, with direct accountability for offer penetration, client retention, and new business development. Shape Client & Business Strategy • Meet directly with key clients and high-value prospects to deepen and secure the firm’s most important relationships—bringing a hands-on, trust-based approach to business development at the highest tier. • Partner with senior leaders across Business Development, Wealth Planning, AWM Support & Operations, and cross-site teams to drive coordinated strategies that serve the evolving needs of UHNW investors. • Identify market trends, competitive shifts, and emerging client expectations—and translate those insights into actionable improvements to Vanguard’s service model and value proposition. Drive Enterprise Impact • Serve as business lead or sponsor for key cross-functional initiatives—including teaming models, performance reporting, product strategy, and practice management enhancements. • Influence and contribute to the development, implementation, and evolution of Vanguard’s UHNW service model at the enterprise level. • Go deep on process and methodology complexity to unlock technology, operational, and workflow improvements that enable the team to deliver at the highest level. Who We’re Looking For This role demands a leader who has operated at the intersection of client management, team leadership, and strategic business growth within wealth management or private banking. The ideal profile: • 10+ years of progressive experience in wealth management, private banking, or financial advisory services, with meaningful people leadership responsibility. • A track record of leading and developing high-performing teams that serve ultra-high-net-worth or high-net-worth individual clients. • Deep, client-facing fluency in investment offerings, planning methodologies, and the bespoke service expectations of complex, high-asset-value relationships. • Proven ability to operate across a matrixed organization—building influence with senior stakeholders, specialist teams, and cross-functional partners. • Required: FINRA Series licenses and/or state registrations as determined by compliance (e.g., Series 7, 66, SFC). CFP and/or CFA designation strongly preferred. • Bachelor’s degree required; graduate degree (MBA, MS, or equivalent) preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.