Executive Events Manager

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Executive Events Manager. The Executive Events Manager reports to the Director, Events and is responsible for the planning and execution of complex, high-value group programs and catering events from contract turnover through departure. With a focus on luxury incentive, executive and high-profile group business, this role serves as the primary liaison between clients, meeting professionals and resort operations, ensuring seamless, highly personalized experiences while maximizing revenue, profitability and client satisfaction. Key Responsibilities Strategic Oversight & Commercial Performance Lead the planning and execution of complex, high-value programs, including luxury incentives, conferences, executive/VIP events and resort buyouts. Collaborate with Sales, Revenue Management and Operations to align event delivery with commercial and operational objectives. Proactively maximize revenue through food & beverage, AV, guestrooms, suites, event enhancements and resort experiences. Monitor event revenue, profitability and performance while identifying opportunities for repeat business and continuous improvement. Event Program Management & Operational Excellence Manage Sales-booked groups from contract turnover through departure and post-event follow-up, and catering-only groups from contracting through execution and billing. Serve as the primary operational contact for meeting planners, executives, VIP clients and key stakeholders. Manage all program requirements, including guestrooms, rooming lists, VIP arrangements, food & beverage, meeting specifications, AV, entertainment, décor, transportation and resort activities. Prepare and distribute accurate BEOs, group resumes, floor plans and other event documentation. Coordinate closely with all resort departments, DMCs and external vendors to ensure seamless program delivery. Partner with Sales, Revenue Management and Operations to optimize function space, guestroom blocks and program flow. Conduct planning meetings, site inspections, pre-convention meetings and operational briefings as required. Maintain a visible onsite presence during key programs, proactively anticipating needs and resolving issues with urgency. Develop contingency plans for outdoor events, weather and operational disruptions. Ensure accurate event forecasting, billing instructions, master accounts and final reconciliation. Conduct post-event reviews to assess client feedback, financial performance and opportunities for improvement. Guest Experience & Brand Standards Deliver personalized, memorable experiences aligned with Fairmont luxury brand standards and each client's program objectives. Anticipate the needs of meeting planners, executives and VIPs and ensure exceptional attention to detail throughout the guest journey. Handle client feedback and service recovery professionally and with urgency. Foster strong collaboration across Sales, Events and Operations to create shared ownership of the client experience. Provide leadership and support to Event Services colleagues and serve as a senior departmental resource to the Director, Events. Support departmental training, SOPs, standards and processes, particularly through the resort's reopening and stabilization. Industry Engagement & Brand Representation Build strong relationships with clients, meeting professionals, vendors and destination partners. Support key site inspections, familiarization visits and client relationship activities. Act as an ambassador for Fairmont Southampton and Bermuda within appropriate industry and community networks. What will you bring to this role? To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: · Education Bachelor's Degree in Hospitality, Event Management, Business Administration or a related discipline preferred, or equivalent experience. Experience Minimum 5 years of progressive Conference Services, Event Management or Catering experience, preferably within a luxury resort, large convention hotel or incentive-focused property. Demonstrated experience independently managing complex, high-value groups, luxury incentives, executive/VIP programs and large-scale events. Strong understanding of luxury hotel operations, guestrooms, food & beverage and banquets. Previous leadership and/or pre-opening experience is an asset. Competencies, Knowledge & Skills Exceptional client relationship, communication and organizational skills, with the confidence to engage senior executives, meeting professionals and VIP clients. Strong commercial and financial acumen, including event revenue management, forecasting, upselling and billing. Proven ability to lead cross-functional teams, manage multiple complex programs and solve problems in a fast-paced luxury environment. Strong knowledge of food & beverage, banquets, AV, event production and vendor management. Proficiency with Opera Cloud, OSEM or comparable Sales & Catering platforms and Microsoft Office; CVENT experience is an asset. Personal Attributes, Culture & Values Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized Other Requirements Flexibility to work evenings, weekends, holidays and extended hours based on event requirements. Ability to travel for client engagements, industry events or professional development as required. Passion for luxury hospitality and creating distinctive, memorable guest experiences. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. What’s in it for you? As part of Accor , a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance , retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect , teamwork , and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.