Executive Experience & Support Analyst

Job description

Company Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high-touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end-to-end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions. You will operate in high-visibility, time-sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality. Basic Requirements: 5+ years of progressive IT support experience, including direct executive or senior leadership support in high-visibility or mission-critical environments Strong hands-on experience supporting Windows and macOS endpoint environments Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom Proven ability to troubleshoot and resolve complex issues across: End-user hardware and operating systems Mobile devices and MDM-managed environments Networking fundamentals Audio/visual and conferencing technologies Experience supporting executive meetings, events, and live collaboration, including rapid on-site and remote troubleshooting Familiarity with ITSM tools and structured incident and request management practices Ability to maintain accurate documentation and lifecycle management for executive devices and environments Exceptional discretion, judgment, and professionalism when handling confidential information Clear, confident communication skills with the ability to explain technical issues to non-technical audiences Willingness to provide after-hours support and limited travel as required to support executive needs Qualifications Desired Characteristics: Background in executive experience or white-glove support roles, rather than general enterprise IT Proven ability to build trusted relationships with senior leaders and executive assistants Strong anticipation and problem-prevention mindset, with a focus on reliability over reaction Comfort operating independently while coordinating effectively with engineering, workplace, and vendor teams Experience supporting enterprise A/V systems and executive collaboration spaces Calm, composed presence in high-pressure or time-critical situations Genuine interest in delivering exceptional executive technology experiences and continuously raising the bar. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com . VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.