Executive Floor Manager

Job description

**SCOPE** The Executive Floor Manager is responsible for managing the day-to-day operations of the Executive Floor in order to meet the business requirements and guest satisfaction whilst ensuring the highest professional services in accordance with the Kempinski service standards*.* **OVERALL OBJECTIVES** The job of Executive Floor Manager is executed satisfactorily when: • Room assignment is done properly and according to Executive Floor guests request. • VIP arrival rooms are checked, as well as VIP amenities. • As many EF guests welcomed and bid farewell as possible. • Financial Policies and Procedures are supported and followed. • LQA (Leading Quality Assurance) audit results are 85% and above. • CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.