Executive, Guest Service (Perm Night)

Job description

About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description Job Description You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities You will: Assist residents with check-in and check-out procedures Make and confirm reservations Respond to all queries through walk-ins, emails, calls and assist with requests. Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift Verify revenue from all sources and follow up on any discrepancies in reports Account for all financial transactions at the front desk accurately during your shift Handle end-of-day bookkeeping, auditing and account reconciliation Handle and record residents’ complaints, feedback and perform the appropriate service recovery. Perform end-of-day procedures and produce daily reports Perform related tasks as assigned Benefits Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes Closing Statement: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.