Executive Head: Cloud Services (Microsoft)

Job description

When it comes to putting people first, we're number 1 . The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2026. Role Purpose/Business Unit: To define and ensure implementation of the line of business strategy, the delivery of revenue and profitability across all segment practices and channels. To formulate the strategy for the line of business, ownership of the business' complete line of business solution suite, and drive innovation throughout. Design and deliver an end-to-end strategy for the development of line of business offerings to maximise existing customer bases and acquisition of new customers. Create an effective workforce and business process delivery channel that will provide a high-quality level of service exceeding client expectations so as to contribute to the organisations marketing and sales effort in ensuring continuous growth and sustainable profits. Define the development of line of business product and pricing strategies and pricing optimisation. Works closely with the various segment practices and channels to identify and successfully leverage Vodacom offerings. Your responsibilities will include: Key Accountability and Responsibility: Develop and maintain a deep understanding of the Technology market, key trends, the competitive landscape and enterprise applications to inform product strategies. Define and communicate line of business Products strategy, aligned to Vodacom Business overall Goals and objectives Analyse market trends and customer insights to inform and define the product innovation strategy that delivers continuous product improvement and market leadership Collaborate within and across product categories and create new revenue streams Align with the Microsoft product roadmaps by developing propositions and capabilities, based on future customer needs and industry trends. Manage a governance plan to ensure consistency and adherence to product development and pricing methodology and parameters, as well as the timely provision of key inputs from participating functions Drive and maintain the business cases and P&L for each product line Oversee internal and partner teams to ensure successful launch and maintenance of products and propositions. Define and own the GTM Strategy for the line of business’ value propositions, including collaborating on interconnected offers across propositions and product stacks. Drive and Mobilise revenue generating sales initiatives and pathways for route-to-market to support the execution of the line of business strategy nationally. Ensure Product revenue & margin targets are achieved, while maintaining market share leadership. Monitor and report on product performance, including revenue, margin, market share, pricing, white space and customer satisfaction Budget Management: Develop and manage financials and associated controls for effective cost control. Maintain financial forecasts, while governing expenditure against approved budgets and investments. Continuously identify areas for improved efficiency and effectiveness Review and authorize payments in line with approved budget and policy and submit for final processing Effectively manage the team and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within a span of control Identify and mitigate financial risks and develop corrective action plans as needed Ensure identification, implementation and development of processes to optimise cost efficiency Channel Development and Sales Revenue Growth: Oversee and facilitate the annual line of business plans; sales cadence and pipeline management. Partner with sales executives to set annual targets for the line of business according to the agreed business plan, remaining overall accountable for revenue, profitability and the delivery of this margin. Increase net sales revenue within each segment practice and channel for the line of business. Deliver profitable growth by actively managing costs through the sales, delivery and servicing product cycle. Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard. Evaluate the price performance of the line of business by developing a robust price monitoring plan and make corresponding price optimisation recommendations. Stakeholder Management: Build collaborative partnerships and alliances for market success. Manage and collaborate with Vodacom Business management and sales leadership to develop growth plans for the Business. Build and maintain a strategic relationship with Vodafone to align Microsoft priorities, leverage global capabilities and best practices, develop joint go-to-market opportunities, and accelerate sustainable revenue growth. Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals. Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework. Delivering through People: Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved. Support and enable the team to succeed by driving skills development and future-fit talent in line with business strategy. Oversee the activities of the team to ensure effective delivery of business outcomes. Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives. Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion. Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels. When required, initiate disciplinary processes for team members calling on support from HR when required Resolve grievances raised by team members and escalate only if required. Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform. The ideal candidate for this role will have: Bachelors Degree/Equivalent (NQF level 7) Postgraduate qualifications/MBA (Desirable) 8+ years’ Technology Management experience in related environments e.g. (ICT) with demonstrated experience in: Managing a large-scale product organization. Portfolio and solution management. Technology sales and solution delivery. General management skills – particularly strategy, finance; marketing and HR Management experience is preferred; demonstrated leadership and business results will also be considered Technical Competencies Experience in Microsoft Cloud, hosting, solution sales, managed services and marketing and commercial operations. Detailed knowledge of Microsoft Enterprise Agreements, Licensing and Cloud Products and Solutions. Relevant Microsoft credentials demonstrating current knowledge of the Microsoft cloud and partner ecosystem. Strategic mind set and out of box thinking. Experience in solution selling within enterprise customers. Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation. Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions. Robust understanding of account P&L. Experience working in multinational matrix organisation. Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth. Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities . Behavioural Competencies Customer Focus: Prioritizing customer needs and delivering excellent service Accountability: seeks feedback and identifies opportunities for improvement or innovation Collaboration: Actively fosters collaboration, seeks input and effectively partners Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors). People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy. Closing date for Applications: 15 September 2026 The base location for this role is Midrand, Vodacom Campus. The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.