Executive - Helpdesk

Job description

Job Title Executive - Helpdesk Job Description Summary Job Description Manage the facility helpdesk and respond to employee/service requests. undefined Log, track, coordinate, and follow up on complaints and service requests until closure. undefined Coordinate with Engineering, Housekeeping, Security, Transport, and other facility teams for timely resolution. undefined Maintain helpdesk records, trackers, daily reports, and MIS. undefined Monitor pending tickets and escalate ageing or critical issues to the Facility/Technical Manager. undefined Coordinate with vendors and internal stakeholders for operational requirements. undefined Support planned audits by maintaining required helpdesk records and documentation. undefined Ensure professional communication with client employees and stakeholders undefined Assist the Facilities team with routine administrative and operational activities. INCO: “Cushman & Wakefield”