Executive, Issuer Services, DSM

Job description

At Issuer Services, we support clients across events, platforms, and digital workflows. As part of the Execution team, you’ll play a key role in delivering a smooth, high-quality experience for our clients. We work closely together to ensure every interaction is timely, accurate, and professional—and we’re looking for someone who enjoys being at the centre of that delivery. Our team operates on the UK shift (1:30 PM - 10:30 PM Sri Lanka Time), follows the UK calendar , and works in a hybrid model with three days in the office each week to support global business operations. What you’ll be doing We’ll rely on you to support day-to-day operations and client interactions across our platforms. Managing incoming client queries across shared inboxes, email, and live channels, making sure responses are clear and timely. Working with our technology teams to investigate issues and keep clients informed as solutions are delivered. Helping to deliver client events end to end—from setup to live execution and follow-ups. Keeping our platforms up to date by maintaining content across tools such as Salesforce and client portals. Supporting on-boarding activities, including setting up accounts, access, and permissions. Preparing regular reporting to help us track client engagement and platform performance. Working closely with colleagues and external partners to keep everything running smoothly. Sharing client feedback to internal development teams so we can continue improving how we deliver our services. What we’re looking for We’re looking for someone who is organised, detail-focused, and comfortable working across multiple tasks. You’ll likely bring: A degree in a relevant field, such as Business Management, International Business, or a related discipline. A minimum of one year of experience in operations, client support, or digital platforms, including internships or early-career roles. Strong communication skills, with the confidence to engage professionally and effectively with a range of stakeholders. Excellent organizational skills, with the ability to manage priorities and work effectively in a fast-paced environment. An enthusiasm for working in a dynamic, collaborative, and team-oriented environment. Familiarity with CRM or CMS tools is advantageous but not essential; we are happy to support your learning. What we offer We offer a supportive and collaborative working environment, along with opportunities to learn and grow within the team. You’ll have the chance to gain exposure to international clients, digital platforms, and event delivery, while developing valuable operational and client management skills. Our commitment We’re committed to building an inclusive environment where everyone can bring their full self to work. We welcome applications from people of all backgrounds and experiences, including those who may not meet every requirement listed. Key Behaviors / Values Integrity: We stand by our principles and deliver on our promises. We earn trust by acting responsibly. Partnership: Our open model is integral to how we do business. We build long-term relationships, work together to solve evolving needs, and deliver strategic outcomes. Excellence: Our breadth of capabilities sets us apart globally. We achieve industry-leading outcomes by combining diverse perspectives and knowledge across markets. Change: We embrace change. We combine human ingenuity, technology, risk management, and insight to create products and services that lead and shape the industry. Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.