Executive - Personal Financial Services Telemarketing (Credit Shield Sales)

Job description

If you are looking to excel and make a difference, take a closer look at us… Functional (job responsibilities) Make outbound calls to HLB credit cards customers to promote and sells HLCSP Provide information about the features and benefits of various assurance services, addressing customer needs and concern. Handle customer objections and work to overcome them through effective communication and persuasion techniques. Maintain a positive and professional attitude while handling customer inquiries To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management. To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards acquisition effort at all times Keeping abreast with competitive issues, products and the financial market. Active participation in providing feedback during discussions Fostering positive relationship with team members within team and department. To carry out any other duties as directed by the management. Organizational (organizational responsibilities) Adhering to department process and procedures in complying to audit, regulatory, and compliance; Respect the HLB culture & take an active role in the communities; Participate and display team work in all aspects of work, projects and assignments, Group Management Programs etc. at all times. Education/Qualification Minimum SPM and above. Good communication and interpersonal skills. Experience 2 – 3 years in sales industry, preferably in Telemarketing environment is an added advantage. Fresh graduates are welcome to apply. Good command of English / Bahasa Malaysia / Cantonese / Mandarin languages. Multi-lingual skill will be an added advantage. Able to work under pressure, aggressive and result-orientated. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.