Existing Account Specialist

Job description

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now. Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa. The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives: - Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO's remarkable offering for large and growing enterprises - Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximize the success of our current Business Services partners You will be the dedicated point of contact, and the voice of MOO for Business Services clients. Your primary responsibility is to deliver exceptional customer service, expertly managing a book of business and executing targeted account expansion to identify revenue opportunities. You will then effectively grow accounts to a level for graduation to our wider Returning Business team. Hours: Monday to Friday - 2.30pm - 11.30pm SAST (March to October) - 3.30pm - 12.30am SAST (October to March) ### Responsibilities - Build relationships with customers to influence an increase in purchase volume, frequency and product mix through strong discovery, record-keeping, recommendation and presentation skills - Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own research on the business - Locate new stakeholders and locations in an organisation to find revenue opportunities - Utilise current CRM and sales tools for outreach and document customer interactions in Salesforce - Exceed the 25 daily dials and email activity metrics - Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients to win projects and grow relationships - Accurately forecast your anticipated monthly achievement upward to your manager and at times, other leaders in the businessAchieve monthly revenue and retention targets - Engage in weekly coaching sessions and 1:1s with your manager - Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions ### About You This is an exciting opportunity in our new South Africa based team for an Existing Account Specialist who will support the US based Returning Business teams with high activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously. - B2B account management experience - Skilled in growing existing accounts and retaining customers is essential - Goal-oriented and enjoys chasing targets - Ability to manage time effectively in a remote environment - Team-player with a positive attitude - Solution-oriented mindset, constantly looking for ways to improve - Professional, friendly and helpful on the phone and in writing - Highly motivated, self-starter who loves to test and explore new challenges! ### Nice To Haves - Experience of working with US clients or for a US company - Basic knowledge of design/print