Experience Coordinator-Spa-Full Time

Job description

$13-$15 Average Per Hour Annually CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. SUMMARY: The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience. EDUCATION and/or EXPERIENCE: High School Diploma or General Education (GED) and a minimum of 1 year related receptionist experience desired; or an equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greet each guest with a smile. • Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage. • Attend weekly formal meetings conducted by the Supervisor and/or Department Manager. • Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas. • Must attend product knowledge training. • Promote and sell body products. • Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest. • Key partner who understands and can utilize the Spa software and computer programs. • Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees. • Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints. • Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution. • Must have a willingness to work and be flexible in work scheduling. • Must ensure the privacy of each guest. • Must be able to assist in The Spa operations, including Retail and Salon Desks. • CPR training required within 90 days of employment. • Must be knowledgeable about the Resort and the surrounding areas. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or feel; and reach with hands and arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually quiet. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.