Experience Designer, ITD

Job description

Position description We are looking for an Experience Designer to shape clear, inclusive, and trustworthy digital experiences across customer‑facing and internal products. You will work end to end, from discovery through delivery, across traditional interfaces as well as AI‑assisted, screen‑light, and screenless interactions. These may include conversational flows, notifications, automation touchpoints, and system‑driven experiences where the interface is minimal or partially invisible. You will design within ESB’s multi‑brand design system to deliver consistent and accessible solutions at scale in a large and regulated environment. Key Responsibilities Design end to end digital experiences including journeys, flows, high fidelity UI, micro interactions and iterative improvements based on user research and testing. Create high quality design outputs in Figma, including prototypes, interaction specifications and structured documentation that support clear and efficient handover to engineering teams. Contribute to and enhance the ESB design system by using and improving shared tokens, patterns and components to strengthen accessibility, consistency and scalability. Design AI assisted, data driven and screen light or screenless interactions including guided journeys, decision support experiences, conversational flows, notifications and automated system messages that maintain transparency and human control. Embed inclusive design and accessibility standards (WCAG 2.2 AA, EN 301 549 and Universal Design I.S. 374:2019) in all design work. Plan, participate in and translate user research and usability testing into actionable insights that inform product direction and improve user experience. Partner closely with product, engineering and delivery teams to clarify scope, manage trade offs, align requirements and support developers with clear design intent and documentation. Experience and Qualifications Essential Minimum 3-5 years' of experience in UX, Product, or Experience Design, with a portfolio showing clear problem solving and end to end impact. Strong Figma capability for collaborative design, prototyping, component based UI, and system driven workflows. Experience working with design systems, including consuming them, designing within them, or contributing to them. Ability to interpret brand strategy and express it through coherent and accessible product experiences. Practical usability testing experience, from planning or facilitation through to applying insights. Good understanding of accessibility and inclusive design, including keyboard support, screen reader behaviour, contrast, and cognitive load. Exposure to AI enabled or data driven features and designing responsible interactions, including for non-screen or low visibility interfaces. Desirable Experience in utilities, the public sector or enterprise environments. Familiarity with conversational UX. Experience working in regulated or compliance‑driven contexts. Location This position will be based in ESB Head Office, 27 Fitzwilliam Street, Dublin. Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business. Reporting To Design Team Lead, Methods & Resources, IT Delivery. Why Work with Us? Opportunity to lead Ireland’s transition to net zero carbon future Career development through mentoring and training Corporate Social Responsibility Opportunities Sports and Social Clubs Networking opportunities Credit Union Generous Pension Access to staff well-being programmes Generous parental leave entitlements Strong values-based and inclusive culture Strong commitment to diversity, equity and inclusion Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted Salary €49,800 - €58,600 per annum (depending on experience) Closing Date 22nd September 2026 Interview Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy: Accountable and Ethical Collaborative Growing and Adaptive Proactive Respectful and Supportive More information available on Our People Promise Notes Your application will be held in reserve for 6 months should you be suitable for the role. The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.