Experience Director

Job description

**Salary Range:**$140K - $150K plus $4k annual bonus for top performance. With top performance, you are also eligible to become a shareholder in our company and earn equity. **Benefits:** FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits [HERE.](https://www.lulafit.com/careers) **Location:** New York City, NY located at [One Liberty Plaza](https://newyorkyimby.com/2026/08/work-underway-on-one-liberty-plaza-amenity-suite-in-financial-district-manhattan.html) **Work Hours:** Monday-Friday anytime between the hours of 8:00am - 6:00pm with flexibility required to support events. **Reports to:** Director of Client Delivery **Your Mission:** Your mission is to own the strategy, integration, and execution of the building experience and asset performance at One Liberty Plaza.. You will lead the pre-opening phase, oversee the eventual launch and evolution of the amenity spaces, and bring programming, operations, and partnerships together into one cohesive, hospitality-driven experience. Through strong leadership and collaboration, you will build a connected, high-performing community that delivers measurable value to tenants, ownership, and the asset. **Your Focus:** As the ultimate curator of the site, you are responsible for fueling connection and productivity by leading with a "house proud" mentality. You prioritize clearing the way for your team and tenants alike, ensuring that every operational detail is managed end-to-end so that the complex machinery behind the scenes remains invisible to the guest. In this fall’s pre-opening phase, you are the face of hospitality for high-stakes moments—proactively welcoming VIP guests, leading leasing tours, and establishing the foundational tenant relationships that will define the building’s future. ### Outcomes You’ll Deliver: - **Strategic Partnership:** Serve as a strategic partner to property management, aligning Playbook teams and facilities teams to ensure seamless daily operations and execution in support of asset objectives. - **Asset Strategy Execution & Tenant Experience:** Own and execute the building's asset and experience strategy, leveraging amenities, in-suite programming, and services to drive leasing velocity and tenant retention. - **Leasing & VIP Support:** Act as the primary hospitality lead for prospective office and retail tenants, including coordination of access, F&B/gifting, and maintaining up-to-date knowledge of the asset and local area. - **Tenant Onboarding:** Lead the tenant onboarding experience to ensure full integration across all spaces and services from day one. - **Stakeholder Integration:** Act as the cross-functional leader responsible for integrating F&B operators, key partners, and retail tenants into the amenity program. - **Relationship Building & Reporting:** Build trusted, long-term relationships with ownership, leasing, and tenants. Deliver clear reporting that demonstrates impact and value. - **Operational Standards:** Conduct daily walkthroughs to ensure the standards of the environment are upheld and that all work is performed in a professional, tenant-focused manner. ### Requirements: - 5+ of experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments, with exposure to commercial real estate *strongly preferred.* - Demonstrated experience leading high-performing teams. - Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions. - Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact. - Proficient in corporate communication technology such as Google Suite and Slack. - Comfortable using new and evolving technology systems for membership management. - Confidence using marketing tools like Marq, Canva, or templated platforms. - Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences. - Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability. ### Key Competencies: - **Exceptional Hosting:** A track record of anticipating needs, exceeding service expectations, and making thoughtful decisions that balance hospitality and operational realities. - **Ownership & Entrepreneurial Mindset:** Taking full ownership of outcomes, operating effectively with minimal supervision, and making proactive decisions when launching or scaling programs . - **Organization & Removing Friction:** An expert at managing multiple priorities and creating structure in fast-paced environments to support the team and tenants. - **The "Swan" Under Pressure:** The ability to navigate complex, high-profile escalations with poise, solving problems in real-time to ensure the guest experience remains seamless.