Experienced Critical Power Field Technician (UPS Field Engineer)

Pearce from CBRE is seeking an Experienced Critical Power Field Technician (UPS Field Service Engineer) to support customers throughout Raleigh, NC, and the surrounding region. This position provides preventive maintenance, emergency service, commissioning support, and battery services on UPS systems, DC power systems, battery plants, PDUs, and static transfer switches in mission-critical environments including data centers, telecommunications facilities, healthcare facilities, and industrial sites. Success in this role requires strong electrical troubleshooting skills, sound technical judgment, and the ability to work independently while delivering exceptional customer service. You will be expected to safely diagnose complex power system issues, restore equipment to operational status, and build long-term customer confidence through professionalism and technical expertise.

Core Responsibilities:

• Perform preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and related critical power equipment.

• Diagnose electrical and control system faults using schematics, test equipment, manufacturer documentation, and industry best practices.

• Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and associated power infrastructure.

• Respond to emergency service calls and restore customer systems to operational status while maintaining the highest safety and quality standards.

• Perform battery testing, capacity testing, failure analysis, and lifecycle replacement services.

• Complete service reports, maintenance documentation, and customer communications accurately and professionally.

• Develop strong customer relationships through technical expertise, responsiveness, and exceptional service delivery.

• Mentor junior technicians and support field training efforts by sharing troubleshooting techniques, safety practices, and technical knowledge.

• Maintain compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements.

• Support additional field service activities as business and customer needs evolve.

Core Experience:

• Minimum 3+ years of hands-on experience servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other mission-critical electrical infrastructure.

• Experience supporting equipment from manufacturers such as Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or comparable critical power platforms is strongly preferred.

• Strong understanding of AC and DC electrical theory, power distribution systems, and battery technologies.

• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.

• Experience using multimeters, power quality analyzers, battery testing equipment, and other diagnostic tools.

• Demonstrated ability to independently troubleshoot and resolve complex electrical and electronic system failures.

• Strong customer-facing communication skills with the ability to explain technical findings, recommendations, and corrective actions to both technical and non-technical stakeholders.

• Proven commitment to safety, quality workmanship, and professional accountability.

• Valid driver's license and willingness to travel within the assigned service territory, including occasional overnight travel as required.

• Military veterans with backgrounds in electronics, avionics, communications, radar, power generation, electrical maintenance, nuclear power, or related technical specialties are highly encouraged to apply.

Physical/Work Environment:

At Pearce, safety is our highest priority. All employees are expected to comply with OSHA, DOT, NFPA 70E, customer site requirements, and company safety policies at all times.

• Valid driver's license with an acceptable driving record and the ability to meet company vehicle requirements.

• Ability to pass all required pre-employment screenings, including a drug screening and background check, where applicable.

• Ability to lift, carry, push, and/or move equipment and materials weighing up to 100 pounds with or without assistance.

• Ability to frequently stand, walk, bend, kneel, crouch, reach overhead, and work in confined or restricted-access areas.

• Ability to work safely around energized electrical equipment and within mission-critical customer environments.

• Ability to perform physically demanding work for extended periods while maintaining attention to detail and safety awareness.

• Ability to manage multiple priorities in fast-paced field environments while maintaining the highest standards of safety and quality.

• Willingness and ability to travel throughout the assigned service territory, including overnight and multi-day travel as business needs require. Per diem is provided for qualifying travel.

• Willingness to participate in an on-call rotation and respond to customer emergencies when required.

• Ability to obtain and maintain Security Clearance Access to customer facilities, including data centers, telecommunications sites, healthcare facilities, industrial locations, and government installations.