Experienced Virtual Medical Assistant (Associate)

Job description

# Experienced Virtual Medical Assistant (Associate) > Xillium Professional Services · Iloilo City, Philippines (Remote) · Full-time · Posted 2026-09-08 **Salary:** 420,000–540,000 **Workplace:** remote **Department:** Recruitment ## Description **Xillium Professional Services** is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency. Key responsibilities include: - Managing patient scheduling for appointments, surgeries, and procedures - Handling prescription refills and coordinating medications - Performing insurance verification and supporting medical billing processes - Maintaining and updating patient medical records - Supporting telehealth consultations and virtual care coordination - Facilitating communication between patients, families, and medical staff - Providing general administrative and operational support to assigned clinics or providers ## Requirements ### Required Qualifications: - BS Nursing or allied health graduate (registered or underboard) - Background working in a BPO healthcare account or clinical/hospital setting - US healthcare insurance verification experience - Prior HIPAA/PHI handling experience or HIPAA training - Professional fluency in English (written and verbal) - Able to work a fixed night shift - Work-from-home setup with a laptop/PC, reliable internet connection, and headset ### Preferred Qualifications: - Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries) - Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth - Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms ## Benefits - **Competitive Pay** - Paid training - Annual salary increase - 10% night differential & holiday pay - Attendance bonus - Career advancement & incentives - **Health & Protection** - Free HMO after training - 1 free dependent (Year 1) - Up to 2 dependents (under 5 years tenure) - HMO upgrade at Year 5 - SSS, PAG-IBIG, PhilHealth - **Paid Time Off** - Service Incentive Leave (prorated) - Sick & Vacation Leave - Bereavement, Maternity/Paternity - Solo Parent & Gynecologic Leave - Tiered leave credits - Convertible leave credits - **Financial & Long-Term Benefits** - 13th month pay (June & December release) - No-interest cash advance (after 1 year, subject to conditions) - FWD retirement fund (Year 4 eligible, Year 7 fully covered) - Year-end performance incentive - Milestone recognition packages - **Work Environment** - Company equipment + IT support - Work-life balance - Performance appraisal - Continuous learning - Inclusive, values-driven leadership ## Apply [Apply at Xillium Professional Services](https://apply.workable.com/jobsxillium/j/4C40864A0F/apply) --- Powered by [Workable](https://www.workable.com)