Expert Customer Service (m/f/d)

Job description

Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world. Job Description Manage day-to-day customer service activities for assigned accounts. Coordinate daily operations between ADC, customers, LEONI production plants, and third-party logistics providers. Process and analyze customer orders in ERP, ensuring alignment with contracts, capacity, and flexibility agreements. Monitor finished goods availability and initiate emergency actions when required. Ensure inventory accuracy, support cycle counts/stock takes, and manage excess finished goods reduction. Track KPIs and customer satisfaction, coordinating corrective actions in case of deviations. Manage demand planning for NAFTA customers in SAP IBP and support commercial topics (recharges, obsolete materials, freight, services). Qualifications Bachelor’s degree in Business, Supply Chain, Logistics, or related field. 3+ years of experience in Customer Service or Supply Chain (manufacturing preferred). Experience with ERP systems (SAP preferred) and demand planning tools. Knowledge of inventory control and order management. Strong analytical and problem-solving skills. Good communication and coordination skills. Advanced English. Additional Information Benefits: Competitive benefits package, weekly payroll, major medical insurance, and life insurance. Benefits will be discussed during the interview process. People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. LEONI Wiring Systems de Durango S.A. de C.V.