Expert Observability Engineer

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. About the Role We are seeking a highly skilled and experienced Observability Engineer to lead and evolve our monitoring and observability capabilities across complex, hybrid environments. This role requires deep technical expertise in tools like Grafana, Site24x7, Azure Monitor, and a strong understanding of Azure Cloud, Windows, and Linux operating systems. The ideal candidate will also bring leadership experience, guiding teams in implementing scalable observability strategies that drive performance, reliability, and resilience. Key Responsibilities • Design and implement observability solutions using Grafana, Site24x7, Azure Monitor, and other relevant tools. • Develop and maintain dashboards, alerts, and metrics to monitor infrastructure, applications, and services across cloud and on-prem environments. • Collaborate with cross-functional teams to define SLIs/SLOs and improve system reliability and performance. • Lead initiatives to enhance telemetry, logging, and tracing across distributed systems. • Provide technical leadership and mentorship to junior engineers and cross-functional teams. • Troubleshoot and resolve complex issues in real-time, leveraging deep knowledge of OS internals (Windows/Linux) and cloud infrastructure. • Drive adoption of best practices in monitoring, incident response, and post-mortem analysis. • Stay current with industry trends and emerging technologies in observability and resilience engineering. --- Required Qualifications • Proficiency in observability, monitoring, or site reliability engineering. • Expert-level proficiency in Grafana (including custom dashboards, integrations, and alerting). • Hands-on experience with Site24x7, Azure Monitor, and other observability platforms. • Strong understanding of Azure Cloud architecture, services, and deployment models. • Deep technical knowledge of Windows and Linux operating systems, including performance tuning and diagnostics. • Experience with scripting and automation (e.g., PowerShell, Bash, Python). • Familiarity with containerized environments (Docker, Kubernetes) is a plus. • Excellent communication and team leadership skills, with a track record of mentoring and guiding technical teams. Preferred Qualifications • Certifications in Azure or related technologies. • Experience with OpenTelemetry, Prometheus, ELK stack, or similar tools. • Background in resilience engineering or incident management frameworks. As part of our hiring process, we may use artificial intelligence (AI) technology to help screen and shortlist applications. All final hiring decisions are made by our recruitment team. Compensation: 112 - 130k We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.