Expert Onboarding & Community Manager

Job description

COME JOIN US AT INTRO Intro is growing our team of amazing people who are on a mission to give everyone access to anyone, empowering each other to create a better world. Intro started in 2022 by first building a tool for the world’s top founders and experts, enabling their audiences from all over the world to be able to access them, jump on a live video call, and get personalized advice. We were (and still are) grateful to see that it was an INSTANT hit. Today, we have over 20k five star ⭐️⭐️⭐️⭐️⭐️ reviews, and the founders of Reddit, Zillow, Sweetgreen, DryBar, and 1k+ more all became partners, as well as advocates of our product, company, and mission. We then launched a marketplace, chat, subscriptions, and more, each leading to faster growth. We’re just getting started — the Intro of tomorrow will look very different than the Intro of today. In fact, we’re confident that Intro will become the go-to network for access, knowledge, and…(we can’t say the last part just yet), all over the world. If you’re interested in joining an amazing company that is growing (fast), loved by its users, and deeply cares about quality, we’d love to meet you. TEAM Hey everyone! it’s Raad, CEO at Intro 👋 Our team is world-class. It’s the best team I’ve ever worked with because everyone here is (1) a good person who cares about the mission (2) they’re functionally great at their craft, and (3) they help each other out! It’s a very no-drama type of place which is what happens when everyone is really good at what they do. In their past careers, people on our team helped create or build major products like QuickBooks Online, Uber Eats, Calm, and more. We love working on BIG problems for a LOT of people and believe that Intro will be the most impactful yet. KEY RESPONSIBILITIES: - Onboarding & Profile Completion: Guide new experts through the signup and onboarding process, ensuring profiles are complete and optimized for a successful launch. - Social Media Launch Coordination: Coordinate with experts to develop and schedule social media announcements, and draft compelling social media assets to maximize engagement and visibility. - Community Engagement & Relationship Management: - Maintain and strengthen relationships with experts by encouraging additional social posts and nurturing a community of engagement. - Identify opportunities for experts to refer other key individuals to the platform, supporting organic growth and quality referrals. QUALIFICATIONS: - 2+ years of experience in community management, social media, or a customer success role, preferably within a tech or online platform environment - Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships - Experience coordinating social media content and engagement strategies - Goal oriented with a track record of exceeding targets - Familiarity with CRM software and willingness to build processes - Strong problem-solving skills and the ability to think critically and creatively - Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients - High degree of adaptability - Ability to work in the office 3 days per week OUR INVESTORS We’re backed by Andreessen Horowitz (A16Z), 776, Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors. COMPANY VALUES - Impress the customer - Be successful as a company - Be creative, inventive, and scrappy - Keep it simple and execute - Take a moment to understand others - Feedback should make us stronger, not weaker - Ideas are important. Execution is 10x more important. - Stay grateful WHY WORK WITH US? On your first day, we’ll do a few exercises to help you identify your life goals. We’ll ask questions like “what do you imagine your life looking like if you achieved all of your goals” and “why are those goals important to you?” Once we identify these, they become our goals and we will work together to help make them a reality. Next, we’ll ask you about things that matter to you in the short term. These could be things like a gym membership, meditation classes, or an allowance to attend concerts. It’s an open ended exercise and we’ll come up with a perks package that makes you feel valued. Please note, we cannot yet buy you a ticket on a SpaceX rocket. It’s been asked! Finally, here are the things you’ll definitely get: competitive salary, equity (you become an owner of the business), health insurance, apple equipment, company trips and events, allowances, flexible vacation days, flexible sick days, recharge days, and more. Note: Certain aspects of compensation, benefits, and the onboarding process may not apply to contract and part-time roles.