Expert Platform Data ServiceNow

Job description

Standort: Alexandria, Cairo Fachbereich: IT Service & Support Karrierelevel: Intern What makes your job exciting: Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development. Key responsibilities: Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager). Data quality management: checks, cleansing, harmonization, and documentation of rules/standards. Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities. Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines. Your Talents: First to solid experience in an ITSM / service management-related environment. Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills. Basic ITSM understanding; ITIL knowledge is a plus. Fluent German (written and spoken). Nice-to-have: Exposure to SAP Solution Manager and/or ServiceNow. Experience with data cleansing/standards or data quality reporting. Project/transition experience (migration, testing, cutover support). What awaits you: A professional environment at a top employer in the IT industry An exciting role in a dynamic and varied work environment Flexibility in daily work organization (home office, trust-based working hours) Structured knowledge sharing and development with experienced colleagues Outstanding personal development opportunities through targeted training. The security of a corporate group combined with a start-up culture. An attractive salary package, social security, and private health insurance. A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday. We look forward to receiving your online application!