Export Account Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists? Apply now! This and more are offered in our Emerging Markets Export department. We are currently looking for a full-time customer focused, pro- active and accurate Export Account Specialist, we ensure excellent quality, swift delivery and ultimately our patients' safety and health! After your fulltime training period (appr. 3 months) at the office, we expect you to work 2 days (minimum) per week in the office; the other days you will work out of your home office. As of 1 January 2023, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided. We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. Responsibilities may include the following and other duties may be assigned: As Export Account Specialist, you can contribute to the company strategy in the areas of customer experience, strong business growth, operational leverage, and continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers. Also, you will: Provide a professional level of expertise and service, applying Medtronic processes, tools, policies and are capable to monitor product- and information flows. Resolve issues in an efficient, compliant way. Strive for the highest level of customer experience. Get to know the customer, comply with their specific requirements, and take care of their need and strive to exceed their expectations. Process orders in ERP (i.e., SAP) systems. Manage all incoming calls, handle all incoming e-mails. Deal with customer requests, complaints, letter of credits and tender documents. Have a strong focus on customer satisfaction and can build lasting relationships with customers, commercial teams and partners in other departments and disciplines. Required Knowledge and Experience: HBO work & thinking 2+ level years’ experience in export related customer care or logistics environment Fluent in English Customer service focus Excellent communication skills (verbal and written) Computer literacy (MS-Office & ERP Systems) Strong sense of responsibility and high flexibility Able to prioritize in a constantly changing environment and to deal with stress Problem solving skills and Solution Minded Preferred qualifications include prior experience working with Emerging Markets and/or knowledge of letter of credit. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 52,000.00 EUR - 78,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).