Export Auditor

Job description

Position Details: Industry Manufacturing Work Location Milan IL 61264 Job Title Export Auditor Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the timeliest delivery of parts. • Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts. • Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders. • Processes Machine down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability. • Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts. Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers. • Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system. • Provides Flash Plus after hours service to include weekends and holidays in order to provide customers with 24 hour parts service 7 days per week. Job Requirements: • This person will verify contents, counts, quality, and packing method of outbound export shipping parcels (essentially auditing parts). • No forklift. • Work environment will be most in the warehouse at a work center with some data entry. • Must be able to quickly and easily “change gears” if needed. • A strong candidate will possess the following: strong attention to detail, ability to multitask, ability to adhere to a strict schedule and processes, 2+ years of experience in a warehouse environment in a similar role, 2+ years of clerical/data entry experience, proficient with MS Office Suite. • This person will need to be able to work relatively independently throughout the day. • This person will work closely with other individuals in the same role. • Schedule will be 6am-2:30pm with occasional overtime during the peak seasons. • This may include Saturdays. To know more on this position please contact: Monaliza Santiago 314-815-5414 Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.