Export & Government Contracts Assistant

Job description

**Auburn Manufacturing/Export & Government Contracts Assistant/Mechanic Falls, ME** **Auburn Manufacturing, Inc.** is seeking a **Customer Service Representative with Export & Government Contracts** experience to join our collaborative team in Mechanic Falls, Maine **This is an ONSITE****position. You must be able to commute to Mechanic Falls daily.** The Customer Service Representative serves as a key point of contact for customers, supporting order management, quotations, product inquiries, and shipment coordination in a manufacturing environment. The ideal candidate enjoys building relationships, solving problems, and delivering exceptional customer service while working collaboratively with internal teams to ensure a positive customer experience VOTED BEST PLACES TO WORK IN MAINE! ### Requirements of the Export & Government Contracts Assistant - Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience - Minimum of three (3) years of customer service, sales, or office experience - Strong communication and customer service skills - Excellent phone etiquette and relationship-building abilities - Ability to multitask and work effectively in a fast-paced environment - Strong organizational, analytical, and problem-solving skills - Proficiency with Microsoft Office, including Word, Excel, and Outlook - Experience with NetSuite, ERP, or CRM software preferred - Ability to learn technical products and explain product features to customers - Positive attitude with a willingness to learn and grow ### Benefits - $22 - $25 an hour - Health insurance (3 plans) Vision, Dental - Life and accident insurance - Short term/long term disability - Vacation - Sick/personal time - 401K with company match - 10 paid holidays - The use of company camp on Rangeley Lake ### Responsibilities of the Export & Government Contracts Assistant - Serve as a primary point of contact for customer inquiries via phone and email - Process customer orders, quotations, and sample requests - Coordinate with internal teams to ensure accurate and timely order fulfillment - Maintain customer records, pricing information, and transaction details - Resolve routine customer concerns and escalate issues as appropriate - Support sales, marketing, and business development initiatives - Generate reports and analyze customer and sales data using NetSuite - Assist with export, government contract, and other customer service functions as needed - Welcome visitors and support administrative activities - Participate in training, special projects, and continuous improvement initiatives