Export Manager

Job description

Scope of the Role The Air & Ocean Export Manager is responsible for developing and leading the air and ocean export product through strong operational performance, financial control, sales support, people leadership, systems optimisation, and a positive, high-performance culture, in line with company policies and procedures. Key Responsibilities Lead and develop the Air & Ocean Export team to support business growth and operational flexibility. Drive productivity, service performance, and achievement of key operational KPIs. Ensure compliance with company procedures, regulatory requirements, and customer SOPs. Continuously improve processes to enhance efficiency, service quality, and cost control. Support budgeting, P&L management, and overall departmental profitability. Manage vendor relationships and costs to optimize service and financial outcomes. Partner with Sales to drive customer retention, growth, and new business opportunities. Provide pricing, routing, and technical expertise to support customer solutions. Coach, mentor, and develop team members while building future leaders. Promote a culture of accountability, continuous improvement, compliance, and company values. Champion system enhancements and operational best practices across the department. Proven experience managing air and ocean export operations within freight forwarding Strong people leadership, operational, and financial management skills Solid understanding of export compliance, documentation, and carrier management Commercially minded with strong customer and stakeholder engagement skills Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Expeditors is a people‑first, Fortune 500 global logistics company headquartered in Seattle, delivering customized supply chain solutions through a worldwide network of over 350 locations. Our culture of professionalism, leadership, and internal promotion drives innovation and exceptional customer service. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!