[External MGM] 📢 Know Someone Who'd Be a Great Fit? Refer Them to ATI Business Group!

Job description

**Welcome to ATI Business Group!** **Know someone who would be a great fit? Refer them and get IDR 1,500,000!** This page is exclusively for non-employees who wish to refer someone else to join ATI Business Group. If you're referring a friend, family member, or former colleague, you're in the right place. We're looking for individuals who are detail-oriented, committed to delivering high-quality work, and able to thrive in a fast-paced environment while consistently meeting service level agreements (SLAs). Open opportunities include: 1. Finance 2. Ticketing & Travel Operations 3. Customer Support Wondering how the referral reward works? Learn more about the referral program and reward criteria [Here](https://drive.google.com/file/d/1fmUNqUfnf2rjHCp4d7hFyB95dAWEEITb/view?usp=sharing) Find the role that best matches your referral's skills and submit their information to help them start their career with ATI Business Group. ### Key Responsibilities - **SLA Compliance** *-* Track and meet turnaround times for your assigned workflow. Prioritize tasks based on queue volume and urgency, and escalate at-risk items before they breach SLA. - **Accuracy***-* Maintain a zero-tolerance standard for errors in transactions, tickets, or customer interactions and follow SOPs consistently to avoid rework. Depending on your referral background, their day-to-day may include: - Finance Operations: invoicing, reconciliation, refunds, or payment processing - GDS Ticketing: issuing, reissuing, voiding, or refunding airline tickets via Amadeus, Sabre, or Galileo - Customer Support: handling inquiries and resolving cases via email, live chat, and phone ### Who Should You Refer? - Holds a Bachelor's degree in any major, or is a Vocational School graduate in Tourism Management. - Has excellent written and spoken English communication skills. - Has experience in at least one of the following: Finance Operations, GDS Ticketing, or multi-channel Customer Support. - Is detail-oriented and able to deliver high-quality work under time-bound targets. - Is comfortable working in a metrics-driven environment, including SLA and Quality Assurance (QA) scorecards. - Has prior experience in a BPO, travel, or aviation environment (preferred). - Is flexible to work shifts based on business needs. - Is willing to work from either our BSD City (South Tangerang) or Harmoni (Central Jakarta) office.