External Stakeholder Engagement (ESE), Senior Analyst (Korean Speaking)

Job description

The External Stakeholder Engagement (ESE) CoE Senior Analyst is part of the GBS ESE and Sponsorship team and will be responsible for: Performs structured work assignments related to job discipline and uses existing procedures and guidelines to solve routine problems. Supports Engagement Owner (EO) with the end-to-end process within the ESE tool from submission of engagement through to closure. The candidate will provide operational guidance and administrative support to ensure on-time execution of external stakeholder engagements. Supports Sponsorship Owner (SO) with the end-to-end process within the SGG tool from submission of sponsorship request through to closure. The candidate will provide operational guidance and administrative support to ensure on-time execution of sponsorship requests. The Senior Analyst is the subject matter expert and primary contact for all Biogen engagement and sponsorship owners and other employees involved in the ESE and SGG process, supports Affiliate teams with their ESE and Sponsorship submissions, international colleagues for cross-border engagements and back-office execution. Is responsible for maintaining electronic records, following up on outstanding items and ensuring timely completion of transactions. Resolves problems in straightforward situations, analyzes possible solutions using technical experience and judgment and precedents, operates within clear guidelines. Seeks guidelines and direction from more senior level roles in non-standard situations. Explains factual, sometimes complex information to others in straightforward situations. Responsible for GBS process related documentation (eg. Work Instructions, job aids, quick cards) and training of new joiners Conduct routine operational meetings with internal Business Partners Reports and monitors KPIs and metrics for ESE and Sponsorship processes, which should be in line with established SLA Reports and analyzes the route cause of incidents related to ESE and Sponsorships processes, and proposes and implements mitigation actions Supports continuous improvement for ESE and Sponsorships processes Supports transition of ESE and Sponsorship processes from other markets into GBS Supports/back-up other Countries transitioned to GBS in processing ESE and Sponsorship requests Qualifications: University degree or the equivalent combination of education and experience required Requires more than 5 years’ experience in a fast-paced administration or operational role. Requires expanded conceptual knowledge in own job discipline and broaden capabilities. Excellent verbal and written communication skills in Korean & English Experience in partnering and collaborating with cross-functional teams. Strong customer service, organizational skills, and experience with managing a process. Experience working with workflow programs and strong overall acumen with MS Office tools. Strong organizational skills, and ability to accomplish multiple tasks within the agreed timeframes through effective prioritization of duties in a fast-paced environment. Experience working in Pharma/Biotech is a plus. Knowledge of external stakeholders engagement and sponsorship processes and related regulations is a plus. Knowledge of event management is a plus. Job Level: Professional Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.