EY Studio+ Customer & Commercial Growth-Sales & Service transformation Consultant-Senior Consultant

Job description

At EY, we ’ re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. ​ Being part of EY in Greece means being part of a continuously growing team, which has been announced as Top Employer for the fourth consecutive year, certified as a Great Place to Work for the third year in a row, and awarded as Best Workplace in Professional Services & Consulting for the second consecutive time, for our almost 3,000 professionals ! At EY, we ’ ll develop you with future-focused skills and equip you with world-class experiences through coaching and training programs as well as the use of advanced technology and AI . We ’ ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams Join us as we commemorate 100 years of EY in Greece this year. Experience great flexibility under our hybrid operating model across our offices in Athens, Patras, Thessaloniki and Crete and contribute to building a better working world . The opportunity EY Studio+ is where business, design and technology come together to transform how organizations connect with customers. As part of a global team of 7,000 professionals across 50 countries, you ’ ll help reimagine marketing, sales and customer experience — delivering human-centered, data-driven solutions that drive growth and create lasting impact Join EY Studio+ as a Consultant - Senior Consultant in Marketing, Sales & Servicing. At the intersection of customer strategy, design and technology, you ’ ll help leading organizations transform how they attract, engage and serve customers. From reimagining end-to-end customer journeys to redesigning marketing, sales and service models, you ’ ll turn insight into experience — and experience into growth. Your key responsibilities In this high visibility position as a Consultant - Senior Consultant you will take part in challenging global / regional / local projects and you will: Lead customer growth agenda: Provide strategic insights and analytical prowess to shape and translate ambition into actionable go-to-market strategies across segments, channels, and partnerships Accelerate sales performance: Challenge the status quo, lift win rates and pricing discipline, and design cross/upsell and “hero offer” motions. Elevate customer service: Build scalable service practices—strong fundamentals, simple journeys, and disciplined execution that customers feel every day. Uplift Marketing effectiveness: Sharpen targeting and messaging, and focus on the metrics that matter to improve impact and efficiency Skills and attributes for success : Commercial mindset & growth focus: Strong business acumen with the ability to link customer experience, marketing and sales initiatives to tangible growth outcomes Structured problem solving: Analytical, detail-oriented and hypothesis-driven, with the ability to break down complex challenges and translate them into actionable solutions Storytelling & client communication: Ability to craft clear, compelling narratives and presentations that translate ideas into client value and drive decision-making Client-facing confidence: Experience working in professional services or fast-paced business environments, with the credibility to engage and influence stakeholders Collaboration & team mindset: Strong interpersonal skills with the ability to work effectively across multidisciplinary teams (strategy, design, technology) Execution discipline: Excellent organization and time management skills, with the ability to manage multiple priorities and deliver high-quality work under pressure Growth mindset & drive: High ambition, accountability and curiosity — constantly learning, iterating and raising the bar Experience & background Education: Excellent academic background (Bachelor’s and Master’s) in Engineering, Mathematics, Economics, Finance, Marketing or related fields Relevant experience: 2–6 years of experience, ideally in consulting, a multinational environment, or Financial Services (banking experience is a plus) Exposure to customer-led growth and transformation: Experience in one or more of the following areas is a strong plus: Designing and activating go-to-market and value propositions that connect customer needs with commercial impact Driving revenue growth and commercial performance (e.g. pricing, cross/upsell, funnel optimization) through data-driven insights Supporting end-to-end transformation or innovation initiatives , from strategy through to execution Leveraging customer, market and behavioral insights to shape strategy and decision-making Designing customer journeys and experiences across marketing, sales and service, with a focus on simplicity, scalability and impact What we look for: At EY Studio+, your work won’t sit on the sidelines, you’ll be at the forefront of client transformation, with your ideas, impact and results visible across teams, leadership and clients. We’re looking for people who are ready to step into that spotlight and shape how organizations grow. A growth-driven, customer-first mindset: You’re passionate about shaping how organizations connect with customers - combining creativity, data and technology to drive real impact Curiosity & bold thinking: You ask better questions, challenge assumptions and bring new perspectives to rethink customer journeys, marketing, sales and service A maker mindset: You don ’ t just advise - you test, iterate and help bring ideas to life, translating concepts into tangible outcomes Strong collaboration skills: You thrive in multidisciplinary teams - working seamlessly across customer strategy, design and technology to deliver integrated solutions Clear, confident communication: You can craft compelling stories and engage stakeholders, turning complex ideas into meaningful narratives Drive & ambition: You bring energy, accountability and a desire to continuously learn, grow and raise the bar Global mindset & flexibility: You are comfortable working in international, hybrid environments and collaborating with clients across geographies, both on-site and remotely What we offer you Ability to Shape your Future with Confidence by: Developing your professional growth: You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success. Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before. Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing. Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions. Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off. Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact. Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services & Consulting). Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you ’ ll be embraced for who you are and empowered to use your voice to help others find theirs. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.