F.A.C.E Officer

Job description

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you! Location: FTN-EMEIA/FRA/CDG/CDG/CDG Hub Job Description: Job Reponsibilities:- Customer Relation Key Outcomes: Answer & Handle customer engine quote requests Provide accurate multiple shipping solutions in a prompt manner Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates Representing the client to carriers and FXL network Inform the customer in real-time Provide excellent customer service Track & identify trends & opportunities Monitor sales margins Strict compliance of Aero-Lift rules Operational Key Outcomes: Update operational instructions for Hand-Over to Branches Adhere to client-specific operational procedures (SOP) Work closely with FXL Branches on each engine file Monitor engine files in F.A.S.T in accordance with KPIs Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T) Control administrative documents, forms related to the transport of goods, and content. Support issue resolution and manage dispute cases. Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…) External Interactions: Customers (External and/or FedEx Airlines) Carriers Suppliers Internal Interactions: Global Engines Product Manager FACE Manager AOG Desk Manager AOG desk Supervisor AOG Back Officers FXL Network organization & branches (Sales, Pricing & Operational Teams) Requirements:- Knowledge: Business English (read, written, spoken) Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements) Familiarity with rate building and quoting tools Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG Mastery of international air transport regulations (Incoterms/Customs Rules…) Knowledge of computer tools Skills:- Attention to detail and documentation accuracy Excellent communication and coordination Strong negotiation skills with customers and suppliers Data analysis and margin tracking Adherence to SOPs and Compliance Rules Respect and apply the company's Quality, Hygiene, and Safety rules. Convey a positive brand image to clients. Adherence to procedures and organization of the service (schedules, break times, holidays). Good command of written and oral communication Personal Qualities:- Customer service orientation (internal and external) Initiative and problem-solving mindset Teamwork orientation Organizational skills Reactivity and proactivity Good interpersonal skills Sense of responsibility Experience & Qualifications:- 4-6 years’ experience in the aerospace logistics industry (Experience in aircraft engines, including handling, shipping, and regulatory requirements) Experience with quoting, pricing, and shipment documentation Knowledge and understanding of international logistics operations across multiple modes Driving license is necessary and vehicle autonomy is required Other Information:- The position follows a standard workweek schedule (Monday to Friday) Occasional extended hours may be required based on urgent engine movements or projects deadlines On-call support is not part of regular responsibilities but may be requested during critical incidents Position could be located in CDG or LHR or AMS or FRA Position would report to FACE Manager located in CDG Scheduled Weekly Hours: 37 Work Shift: Posting Close Date: 24-szept.-2026