F&B Ambassador

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons. About the role: Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set Develop a complete working knowledge of the menus, menu ingredients and restaurant information What you will do: Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections Ensure cleanliness of each section of the dining room s and make necessary improvements as well as check each table prior to opening to ensure its proper set Develop a complete working knowledge of the menus, menu ingredients and restaurant information What you bring: Reading, writing and oral proficiency in Cantonese, Mandarin and English One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset Ability to operate computer equipment and other food & beverage computer systems Strong communication skills What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule & Hours: 48 Hours weekly Work on shift